Download Helpshift

Author: t | 2025-04-24

Download Helpshift Unreal SDK; Add Helpshift to your Unreal project; Initializing Helpshift in your app; Start using Helpshift Download Helpshift Unity SDK. Download SDK v5.6.2. Helpshift SDK .zip folder includes: helpshift-plugin-unity-.unitypackage Unity package of Helpshift SDK

helpshift/helpshift-api: Wrappers for the Helpshift API - GitHub

Report, review the s... Power BI: How do I add user ID data into Power BI? To pull in User ID data into your Power BI reports, first switch from Reading View to Editing View by clicking the ‘Edit report’ button at t... Power BI: Is it possible to set up ‘alerts’ for spikes in Issue volume? Spikes in Issue volume can be tracked in Power BI, and you can set up alerts in Power BI for when certain thresholds are met. To learn more,... Power BI: How do I filter data by 15 or 30 minute increments in Power BI? To update your Power BI reports to show metrics in 15 or 30 minute increments, complete the following steps:1. In the Support Analytics cont... Power BI: How do I install Helpshift Template Apps in Power BI? Helpshift Template App is a replacement for the current content pack. You can search and download Helpshift Template Apps from the AppS... Power BI: Power BI Reports Overview The purpose of this guide is to walk existing Helpshift + Power BI users through best practices for reviewing for the data available o... Power BI: How do I make use of Custom Issue Fields in Power BI? Once you’ve enabled Custom Issue Fields for reporting in Power BI, you’ll see them become available in the Custom Issue Fields Mapping page ... Power BI: How do I enable Custom Issue Fields for reporting in Power BI? Before you can use Custom Issue Fields in Power BI, they must first be enabled for reporting in your Helpshift Dashboard.Why are Custom Issu... Helpshift Analytics: Dashboard Analytics Glossary NOTE: The date filter in reports is based on the action time of the action related to the metric. For example:If you select "Last 7 Day... Helpshift Analytics: Dashboard Analytics Guide Note:Recommended to be viewed on more than 1600 x 900 pixels resolution screen.Data on all the tabs pages refresh every 12 hours.Please ensu... Helpshift Analytics: Overview The Overview page of the Analytics Dashboard allows you to review the summary of the key metrics. The page provides metric values and trends... Helpshift Analytics: Evaluating Issue Analytics The information on Issue level analytics is available under the Issues section, organized into five reports:Trends Summary by Platforms Summ... Helpshift Analytics: Evaluating Agent Metrics A wealth of information on Agent performance is available under the Team section, organized into four reports:Trends(Overall) Trends(Workloa... Helpshift Analytics: Measuring FAQ Effectiveness The information on FAQ effectiveness via the Analytics Dashboard is available under the FAQ section, organized into three reports:Trend... Helpshift Analytics: Tag Analytics The information on Issue volume by tags is available under the Tags tab, organized into two areas:Tags Download Tags report. In the Tags

Helpshift APIs - Helpshift for Android

Helpshift Analytics concept: Overview Helpshift Analytics allow you to improve the support experience for users and optimize the workflow for your team. Every organization u... Power BI 101 concept: Overview This guide is for first time users of Power BI who have already activated and installed Power BI. If you have Power BI activated but ha... Helpshift Analytics concept: How do I use the Analytics API? Our Analytics API allows you to load your analytics data in a 3rd party BI tool, such as Qlik or Tableau. With this API, you can do the foll... Helpshift Analytics concept: What can I see in the Analytics Dashboard? The Analytics Dashboard is designed to give you an overview of metrics for each of your applications by Issue type, volume, and te... Helpshift Analytics: What metrics can I use to analyze my FAQs? You can review information on FAQ effectiveness in your Helpshift Analytics Dashboard and in Power BI. To learn more about using P... Helpshift Analytics: What time do my Analytics metrics update daily? Our Analytics pages update at different times. The data on the Overview, Issues, and Team tabs refresh every 60 minutes.... Helpshift Analytics: How do I review or change my time zone setting in the Dashboard? Note: it is not possible to change your time zone at the domain level. You can only change it for your individual account.You can review and... Helpshift Analytics: How do I export Helpshift Analytics data? To export Helpshift Analytics data, navigate to the Helpshift Analytics page.Next, navigate to the page you wish to export data for using th... Helpshift Analytics: How is ‘Contact Rate’ defined/calculated? In Helpshift Analytics, the Contact Rate is calculated by the following formula:[(issues reported #, divided by MAU #) multiplied ... Helpshift Analytics: How do I filter for web & email Issues in my analytics data? You can filter for web & email Issues in both Helpshift Analytics and Power BI as follows:Helpshift AnalyticsHelpshift Analytics allows ... Helpshift Analytics: Under what conditions is an Issue ‘Resolved by Automation’ versus ‘Resolved by Agent’? In Helpshift Analytics and Power BI, if the current assignee is an Agent and the Issue is resolved by an Automation, it ... Helpshift Analytics: Bots Analytics API For Helpshift customers using Bots, Bots Analytics is now available through Helpshift Analytics APIs, and data can be downloaded as a .CSV f... Helpshift Analytics: Web FAQ Reports via Power BI and Analytics API Understand the performance of your Web FAQs using the new Web FAQs Report available through the Helpshift Power BI FAQ Analytics a... Helpshift Analytics: What metrics are available for evaluating Agent performance? You can find information on Agent performance via the Analytics Dashboard by reviewing

Helpshift APIs - Android - Helpshift for Unity

API stands for application programming interface. Put simply, an API makes it possible for different apps to talk to one another. API keys allow for the actual interaction and exchange of information to occur between multiple apps without having to provide personal information, such as passwords. As an admin, you can safely manage these keys through the Helpshift Dashboard.You need Helpshift’s API to do the following:Custom flagging or feedback mechanisms in your app, like designing a one-way feedback modalCreating an Issue natively from a social media app like FacebookPassing Helpshift Issue information to internal tools like JIRA This guide is designed to help you manage your own API keys, including finding, generating, sharing, and deleting them. For more detailed steps and best practices, please see our Knowledge Base.1. Finding your API Keys2. Generating and Distributing a New Key3. Adding a New Partner4. Understanding Different Permissions5. Deleting an API Key6. What If I Accidentally Delete an API Key?1. Finding your API KeysAs a Helpshift Admin, you can manage your organizations API Keys by navigating to Settings > APIs (at the top).On this page you can manage your rate limit, partners webhooks and API keys.You will see the API keys that are available under the ‘Rest APIs’ header.You can have multiple unique keys and control the access type which will allow you to manage access by multiple partners to your domain including the ability to explicitly restrict access when needed.In addition each key will be hidden from viewing until you select the “VIEW API KEY” button, at which time Helpshift will explicitly log who is on this page and viewed this specific API key. This will provide additional protection and help monitor the admins who have access to the API keys.2. Generating and Distributing a New KeyTo add a new key to the existing ‘Read & Write’ key, click the gear icon on the right hand side of the key. This will bring up an ‘Add Key’ option.Please note:Adding a new key won’t automatically deactivate or delete the old key. You’ll have to delete the old key. Steps to delete a key are provided below.At any given point of time, there can only be two keys per row. This means, once you added a new default key, You can no longer add the 3rd key. You’ll have to delete the old key in order to add a subsequent key. 3. Adding a. Download Helpshift Unreal SDK; Add Helpshift to your Unreal project; Initializing Helpshift in your app; Start using Helpshift Download Helpshift Unity SDK. Download SDK v5.6.2. Helpshift SDK .zip folder includes: helpshift-plugin-unity-.unitypackage Unity package of Helpshift SDK

Helpshift APIs - iOS - Helpshift for Unity

ImportantHelpshift’s Legacy SDKs (SDK Version Latest SDKif you haven't already.Getting Started AndroidCocos2d-x plugin for Helpshift SDK helps you utilize Helpshift from your game's C++ codebase.NoteFrom version 3.2.0 and above, the Helpshift class has been renamed to HelpshiftCocos2dx.Please rename all instances of the Helpshift in your code as follows: // Helpshift:showConversation(); // ^ the above API call becomes HelpshiftCocos2dx::showConversation();Guide to integrating the Cocos2d-x plugin for the Helpshift SDK which you can call from your C++ game scripts.Download the Cocos2d-x plugin for Helpshift​Note5.5.0 Plugin UpdateWe found a bug for the following scenario - for SDK 5.5.0, when New Issue Automations(NIAs) are used to assign to a Custom Bot and if the first step in the bot is a Get Info from User step with Options, the Options don’t show up to the end user till they go back and come to the conversation screen again.Action needed:If you are planning to integrate or are in the process of integrating SDK 5.5.0, we recommend integrating with 5.5.1 instead.If you have already released any of your apps with the affected SDKs and your New Issue Automation triggers options bot, we recommend that you upgrade to 5.5.1 SDK.Download Helpshift Cocos2d-x package:The Helpshift SDK plugin contains the following:android_libsThe dependencies which the Helpshift Android SDK needs. Currently these include : design, recyclerview, appcompat, cardviewv3.xFolder containing the files for Cocos2dx version 3.xv2.xFolder containing the files for Cocos2dx version 2.xAdd Helpshift to your Cocos2dx project​Copy the helpshift-plugin-cocos2dx folder to the root directory of your project.Adding the Helpshift Android plugin​Copy the android/src/com/helpshift folder to the src/com/ folder of your Android project.Copy the contents of the android/Classes folder to the Classes folder of your Cocos2dx application.Using Android Studio (Only for Cocos2d-x v3.x)​Create libs directory in proj.android/app directoryCopy the Helpshift.aar file from the android/proj.android-studio in the libs directory.Add dependency to Helpshift SDK in

Helpshift APIs - Android - Helpshift for Xamarin

Rep... Power BI: Glossary NOTE: Web/ Email cases are treated as separate apps in reports and are not counted against any specific app. This is consistent across Helps... Analytics API Glossary NOTE: Web/ Email cases are treated as separate apps in reports and are not counted against any specific app. This is consistent across Helps... Helpshift Analytics: Quick Search Bot Analytics QuickSearch Bot is an AI-powered bot for your web and in-app messaging experience. It responds automatically to the end user's first message... Helpshift Analytics: Network prerequisites for Analytics Dashboard Before accessing the Analytics Dashboard, please verify the following:Firewall Rules (If applicable)Customers using the analytics dashboard ... Agent workload Visualization: A valuable resource for workforce capacity planning Helpshift Agent Dashboard helps your customer service and support agents to engage with your consumers in real time, sometimes helping sever... Helpshift Analytics: Usage Report Glossary The "Usage Report" serves as a vital tool for customers, offering a comprehensive view of their support journey. It provides monthly usage d... Helpshift Analytics: Intent Analytics The information on Intent analytics is available under the Intents section and is organized into two reports:Trends Summary by Intents Metri... Helpshift Foundational Analytics: Language AI Agent Translation Analytics The Language AI Agent Translations Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analyti... Helpshift Foundational Analytics: Feedback Bot Analytics The Feedback Bot Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.Metric... Helpshift Foundational Analytics: AI-powered Answer Analytics The AI-powered Answer Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.&... Helpshift Foundational Analytics: Sentiment Analysis Analytics The Sentiment Analysis Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section.... Helpshift Foundational Analytics: Issue Summary Analytics The Issue Summary Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section. ... Helpshift Foundational Analytics: Suggest Response Analytics The Suggest Response Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section. M... Helpshift Foundational Analytics: Smart Compose Analytics The Smart Compose Analytics report is available under the “Feature Performance - Issues” group in the “Foundational Analytics” section. Metr...

Helpshift Widget: Using Helpshift PC WidgetHelpshift

The tabs under ‘Teams’. There’s a wealth of... Power BI: How can I get more out of Helpshift Analytics with Power BI? Power BI can only be added to your Dashboard with an account upgrade. Please reach out to your Account Manager or to success@helpshift.com t... Power BI: How do I install Power BI? This FAQ is for Helpshift users who have recently had Power BI activated in their Dashboard. If you are interested in getting Power BI for y... Power BI: How do I set my time zone in Power BI? Setting your time zoneFrom within the Helpshift Dashboard, navigate to the the Analytics page.On the left, select the ‘Power BI Analytics’ t... Power BI: How do I create a custom report in Power BI? There are several ways you can create a custom report. The simplest and most effective way is to edit an existing report. This allows y... Power BI: How do I install or update my content pack? Please note: every time that we update your reports with new types of metrics, you will need to complete the steps below in order... Power BI: How are the Agent availability & online presence metrics defined in the Agent Analytics content pack in Power BI? The Trends (Activity) report within the Agent Analytics content pack includes the Agent availability and online presence metrics.Online pres... Power BI: What can I see in the FAQ Deflections report in Power BI? The FAQ Deflections report can be found on the ‘Deflections’ tab in the FAQ Analytics app.This report provides the following metri... Power BI: What can I see in the FAQ Search Terms reports in Power BI? The FAQ Search Terms report can be found on the ‘FAQ Search Terms’ tab in the FAQ Analytics app.This report provides the following metrics f... Power BI: What can I see in the QuickSearch Bot Analytics reports in Power BI? The Bot Analytics content pack can be downloaded and added to your Power BI dashboard from within Power BI. To get this report, review the s... Power BI: How do I export Issue data from the Helpshift Dashboard? You may wish to export Issue data for further analysis or to create a timestamped record of your Helpshift Issue activity.There are two ways... Power BI: Where can I see Predict label data in Power BI? You can review Predict label data in Power BI by creating a custom report using the Support Analytics content pack. When creating ... Power BI: What can I see in the Custom Bots Analytics reports in Power BI? The Bot Analytics template app can be downloaded and added to your Power BI dashboard from within Power BI. To get this. Download Helpshift Unreal SDK; Add Helpshift to your Unreal project; Initializing Helpshift in your app; Start using Helpshift Download Helpshift Unity SDK. Download SDK v5.6.2. Helpshift SDK .zip folder includes: helpshift-plugin-unity-.unitypackage Unity package of Helpshift SDK