Download Talkdesk Email API

Author: m | 2025-04-25

Octo - Talkdesk Reporting API and Explore API. On Wednesday, October 6th, 2025, we will begin the progressive rollout of the Talkdesk Explore API. The Talkdesk Reporting API requests will be redirected to the Explore API. In the long term, the Talkdesk Reporting API will be fully replaced by the Talkdesk Explore API. Octo - Talkdesk Reporting API and Explore API. On Wednesday, October 6th, 2025, we will begin the progressive rollout of the Talkdesk Explore API. The Talkdesk Reporting API requests will be redirected to the Explore API. In the long term, the Talkdesk Reporting API will be fully replaced by the Talkdesk Explore API.

Simulated Email API - Talkdesk Developers

Get the accounts that are under the organization calling the rest API will be returned. The IDs of the accounts can later be used to retrieve information on those accounts. The results are paged.👍Access and RegistrationAuthentication🚧If you're a reseller, please check how to get entitled to this API here.express-accounts:readParameterTypeDescriptioncountintegerThe number of results on the current page.Example: 50pageintegerThe number of the current page.Example: 2per_pageintegerThe number of results per page.Example: 50totalintegerThe total number of results for all pages.Example: 425total_pagesintegerThe total number of pages.Example: 9_embeddedobject"_embedded" subdivides into:1 - "accounts" (array[object]). Required.1.1 - "id" (string) - the ID of the Talkdesk account. Required.Example: 5ea75fe7aa224700012eae401.2 - "name"(string) - the name of the Talkdesk account.Example: josephpinetrees1.3 - "company_name" - The name of the customer in Talkdesk CRM.Example: Joseph Pinetrees Inc.1.4 - "status" string- The status of the Talkdesk account.Allowed values:ACTIVECHURNEDIN_TRIALINACTIVEPROSPECTTRIAL_LOSTOTHERExample:ACTIVE_linksobject"_links" subdivides into:1 - "first" (object)1.1 - "href" (string) - The link to the first page.2. - "last" (object)2.1 - "href" (string) - The link to the last page.3. - "next" (object)3.1 - "href" (string) - The link to the next page.4. - "prev" (object)4.1 - "href" (string) - The link to the previous page.5 - "self" (object)5.1 - "href" (string) - The link to the current page.ParameterTypeDescriptionRequiredcodestringn/ayesmessagestringn/ayesdescriptionstringn/anofields array[object]"fields" subdivides into:"name" (string)"description" (string)yes (name and description)❗️API AvailabilityThe Billing Insights API becomes available on January 31st, 2024.🚧TroubleshootingIf you have any questions regarding the usage of this API, or if you’re having any technical issues, please open a ticket using this form.Click Try It! to start a request and

Talkdesk API - Developer docs, APIs, SDKs, and auth.

In the fields, following the instructions:Email: the email address is used to match Teams users with Talkdesk agents. If an agent and a Teams user have the same email address, then Talkdesk will create one single person on the Talkdesk Directory, and add the contact details from both Talkdesk and Teams to that person. If the email addresses are different, they will be considered as two distinct persons and two entries will be created on the Talkdesk Directory. If the email address is not filled in, no information will be imported from Teams into Talkdesk.Business Phone: the Business Phone is used by Talkdesk to support on-net calls to Teams. Please ensure that the Business Phone matches the phone number assigned to the user on Teams. If the business phone is not configured or is incorrect, it will not be possible to call the Teams user from Talkdesk.Display Name: the Display Name field is imported to Talkdesk as the Teams user name.Mobile Phone: if configured, it will also be imported to the Talkdesk Directory as an “External Number”. Then, it’s possible to call Teams’ users using their Mobile Phone, but the calls will be off-net.2. Make sure you log out of your Microsoft account(s) before setting up the integration on the Talkdesk side.On Talkdesk:3. Log into your Talkdesk account as an Admin. 4. Click on the Builder app in the menu [1] > Select the option Integrations [2] > Click on Add Integration > Scroll down until you find the Microsoft

Official API documentation for Talkdesk's Integrations

New, exciting SPIFF for channel partners!Talkdesk is excited to announce a Q2 promotion for channel partners! Effective May 1, 2024, partners can earn 3x commissions on qualified opportunities through July 31, 2024!Eligible opportunities will qualify for a one-time payout based on the average MRR of Talkdesk core + Talkdesk add-on licenses and Talkdesk bundles. TSB & TSD partners must register an approved opportunity through the Talkdesk partner portal.A 36-month term contract is required and the SPIFF applies to new logos and initial contract commitments.Demo must be scheduled within 30 days of accepted deal registration.Deals must be closed by July 31 to be eligible for the following:10+ Talkdesk core licenses or named/contracted bundles = 3x SPIFF (MAX $100K)Terms & ConditionsMinimum 36 month term.New logo opportunities only.Opportunity must be registered, approved, and accepted through the Talkdesk partner portal to qualify.Eligible only on the initial contract commitment signed by the customer (no expansions, cross-sells, add-on contracts, or renewals).Paid as a multiplier of the average MRR for the Talkdesk services.Qualifying Products include Talkdesk core licenses, Talkdesk add-ons, and Talkdesk bundles. Excludes xConnect, AppConnect products, and Usage (telco charges & product usage).Minimum Talkdesk core license seat count of 10.Standard rules of engagement and payment of commissions under current partner agreement apply.SPIFF is paid upfront after customer signs contract.Talkdesk reserves the right to reduce or negotiate the value of the spiff to be paid based on special pricing provided to the customer.SPIFF may not apply or may be capped for any transactions completed through AWS Marketplace. Partner should engage their Talkdesk Partner Manager/Director for any questions around spiffs for MP transactions.SPIFF is only applicable on partner sourced & registered/accepted opps.Register an opportunity today!Or, contact your Channel Manager for more details.. Octo - Talkdesk Reporting API and Explore API. On Wednesday, October 6th, 2025, we will begin the progressive rollout of the Talkdesk Explore API. The Talkdesk Reporting API requests will be redirected to the Explore API. In the long term, the Talkdesk Reporting API will be fully replaced by the Talkdesk Explore API. Octo - Talkdesk Reporting API and Explore API. On Wednesday, October 6th, 2025, we will begin the progressive rollout of the Talkdesk Explore API. The Talkdesk Reporting API requests will be redirected to the Explore API. In the long term, the Talkdesk Reporting API will be fully replaced by the Talkdesk Explore API.

Ring Groups API - Talkdesk Developers

“Member”. Guests, inactive users, calling groups, and auto-attendants will not be imported.Status View: Overview & ConfigurationTalkdesk subscribes to and actively integrates presence updates from Teams, enabling Talkdesk agents to stay informed about the availability of Teams users.As an Admin, please follow these steps to configure this feature:1. Find the “Microsoft Teams Status Management” app under Admin [1] > MS Teams Connector [2].2. Enable access for specific Users, Roles, or Autoinstall. Go to My Apps [3] > Microsoft Teams Status Management app and click the cog to access the settings [4].3. Select the users and roles allowed to access the application. 4. The first time you enter the app, the status synchronization will be disabled and it requires proper configuration to be enabled, as described below.5. Talkdesk subscribes to status updates using the “Microsoft Graph API”. This API has some known limitations that require customers to perform a few actions to ensure a resilient experience, namely the creation of “Virtual Users” to receive presence information from Teams:You will need to create at least 1 subscription (“Virtual User”) to obtain the presence status of Microsoft Teams users.If you enable presence synchronization between Microsoft Teams and Talkdesk, 1 subscription (“Virtual User”) is required for each batch of 650 users that are configured as agents on Talkdesk and have a corresponding Microsoft Teams account.You may need to create new subscriptions as the number of users that are configured as agents on Talkdesk and have a corresponding Microsoft Teams account increases.These users are required to

Webhook Trigger API - Talkdesk Developers

Teams Directory > Select Add Integration [3]. 5. Once you are in the “Microsoft Teams Directory” integration, tick next to Synchronize Contacts and Contact Types [4] and click on the Connect Microsoft Teams Directory option [5].6. The Microsoft login page will pop up. Enter your credentials and sign in to your Teams account by clicking Next.Note: This credential must belong to a user with a “Microsoft Global Administrator role”.7. Review the permissions, check the consent box [6], and click Accept [7].Note: if you encounter the following error, please use the Web Browser instead of Talkdesk Electron Desktop application:8. Directory sync is now configured. Go to the Contacts app [8] and choose the Colleagues tab [9]. Talkdesk agents can use the search box in the upper-right corner, to search for anyone within the organization.Important notes:The synchronization process may take a while, depending on the number of Teams users in your account. Any changes made to Teams users will be synced every 30 minutes.Teams users' names are imported from the “Display name” field on Microsoft Azure. If the Teams user is also a Talkdesk agent, the name defined in Talkdesk will take precedence over the name defined in Microsoft Azure.The Email field on Microsoft Azure should be filled with the user’s email on Talkdesk, otherwise, the Talkdesk Directory will consider that these are two different persons. Users need to have a valid email address, otherwise, they will not appear on the Talkdesk Directory.Make sure the Teams users have the type defined as

Phone Validation API - Talkdesk Developers

2021, we will release Workspace Desktop App, version 1.4.0.The Workspace Desktop App allows you to run Talkdesk Workspace™ on a small window, separately from your web browser, and offers additional functionality, such as the ability to keep it on top of other windows.Enhancements:Security: We are updating external library dependencies to ensure that the Workspace Desktop App is up-to-date with the latest standard security measures.Controlled rollouts: We are adding a backend enhancement that will allow customers enrolled in the Early Access program of new features to access these features through the Workspace Desktop App. Download the Workspace Desktop App here.September 30, 2021 | Version 1.3.0On Thursday, September 30th, 2021, we will release Workspace Desktop App, version 1.3.0.Fixes:This version is focused on fixing minor bugs related to multiregional support and rendering calls when using the Windows Aero Snap mode.The Workspace Desktop App allows you to run Talkdesk Workspace™ on a small window, separately from your web browser, and offers additional functionality, such as the ability to keep it on top of other windows.Download it here. For more information, read our installation article.June 21, 2021 | Version 1.1.0On Monday, June 21st, 2021, we will release Workspace Desktop App, version 1.1.0.The Workspace Desktop App allows you to run Talkdesk Workspace™ on a small window, separately from your web browser, and offers additional functionality, such as the ability to keep it on top of other windows.New:Auto-update: We added operating system notifications to update to the latest version of the app. Download it here.May 20, 2021 | Version 1.0.0On Thursday, May 20th, 2021, we will release the Workspace Desktop App, version 1.00.The Workspace Desktop App allows you to run Talkdesk Workspace™ on a small window, separately from your web browser, and offers additional functionality, such as the ability to keep it on top of other windows.New:Auto-update: We added a notification and an option to update to the latest version of the app. Download here.

Guardian Users API - Talkdesk Developers

Talkdesk CRORead the announcement on the appointment of Jeff Haslem as Talkdesk CIO Learn more about the Talkdesk executive leadership teamSee Talkdesk named a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and as a Customers’ Choice in the 2023 Gartner Peer Insights “Voice of the Customer” for CCaaSSocial Networks:Talkdesk Community: Blog: Twitter: LinkedIn: Facebook: Instagram: About TalkdeskTalkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.Media Contact:Talkdesk Public Relations[email protected]. Octo - Talkdesk Reporting API and Explore API. On Wednesday, October 6th, 2025, we will begin the progressive rollout of the Talkdesk Explore API. The Talkdesk Reporting API requests will be redirected to the Explore API. In the long term, the Talkdesk Reporting API will be fully replaced by the Talkdesk Explore API.

Record Lists API - Talkdesk Developers

Recommended, users can now successfully open the Workspace desktop app with paths containing these characters. Download Talkdesk Workspace Desktop application here and check our step-by-step guide for further details on the installation and setup. July 11, 2023 | Version 1.11.0On Tuesday, July 11th, 2023, we will release Workspace Desktop App, version 1.11.0.New:Talkdesk desktop launcher: Talkdesk desktop will now show a launch window to give feedback to the user when the app is opening. Note: This launcher will prevent unresponsive app launching issues that could happen due to the lack of network connection, especially when the Talkdesk desktop app is configured to open during the device startup. The Talkdesk desktop app will automatically apply retry mechanisms to reduce the impact of connection instabilities, and it will provide feedback when it fails to start up, allowing users to relaunch it manually. The launch screen also provides information about your current desktop version.Download Talkdesk Workspace Desktop application here and check our step-by-step guide for further details on the installation and setup. May 22, 2023 I Version 1.10.0On Monday, May 22nd, 2023, we will release Workspace Desktop App, version 1.10.0.New:Deploy desktop app on multiple devices: Talkdesk offers a Microsoft Installer (MSI) package that allows IT admins to deploy Workspace desktop to multiple users or devices. This is recommended for enterprise-grade customers who need to deploy the desktop app in bulk, without needing to install it individually.Note: MSI installer has the “auto-update” functionality disabled, to maintain full control over the versions installed in the user's devices.You can find the MSI by accessing the download link or via your account profile:Access Talkdesk Workspace.Head to your user profile menu.Select Desktop versions option.Expand the Operating System dropdown and select the MSI option.For more information on this feature and how to install it, check the Workspace Desktop app article Fix:Fixed intermittent bugs on the window control buttons (i.e. minimize, maximize, and close) that were showing occasional glitches, such as not being visible or not working when clicked on.Download Talkdesk Workspace Desktop application here and check our step-by-step guide for further details on the installation and setup. April 17, 2023 | Version 1.9.0On Monday, April 17th, 2023, we will release Workspace Desktop App, version 1.9.0.Enhancements:System update: Upgraded internal dependencies to make sure software is kept up-to-date.Observability improvement: Added new operational metrics capabilities, allowing Talkdesk to provide you with better support, in case of need.Fix:Download Call recordings: In previous versions, when

Guardian Sessions API - Talkdesk Developers

Expanded Talkdesk leadership poised to accelerate growth and drive the company’s mission forward as it brings organizations worldwide a better way to deliver great customer experiences The appointment of William Welch follows other recent Talkdesk hires including Shane Evans as CRO, Andrew Dobrov as CCO, Jeff Haslem as CIO, and Welch’s former colleague Sydney Carey as CFOSAN FRANCISCO — March 20, 2023 — Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced the appointment of William (Bill) Welch as president and chief operating officer (COO). Welch will work closely with Talkdesk Founder and Chief Executive Officer (CEO) Tiago Paiva to accelerate the company’s growth and continue to build a world-class organization that delivers on white glove customer service, industry-best product innovation, and new and expanded customer relationships around the world. “Talkdesk remains committed to reinventing the customer experience industry and advancing our growth,” said Tiago Paiva, Founder and CEO of Talkdesk. ”With a background in scaling global organizations, Bill is the perfect fit for us to realize our vision and mission. Together, Bill, the leadership team, and the entire Talkdesk organization, will work tirelessly to bring new products and innovations to brands that want to truly change the way they engage with customers. We’re excited about the future of Talkdesk.” Welch has extensive experience bringing a company’s vision and mission to life by operationalizing and scaling product development and innovation, customer expansion and experience, talent retention and acquisition, and strategic alliances across the globe. His proven track record of achievement at companies including Zscaler and Duo Security is grounded in a comprehensive approach to leadership that brings together employee engagement, customer and partner loyalty, and operational excellence to deliver exceptional business results. He is guided by an uncompromising value system managed to a standard set of principles, which includes nurturing a performance-driven culture.“Over the past decade, Talkdesk has experienced an impressive growth trajectory due in large part to the company’s commitment to steady product innovation, strong leadership, and superior customer support,” said Tom Reilly, member, board of directors, Talkdesk. “We’re eager for Bill to join the Talkdesk mission. With his proven expertise in scaling world-class companies, we’re confident the Talkdesk growth and expansion plans will be further accelerated.” “Talkdesk has long been a leader in cloud-based customer experience software, delivering better experiences and higher customer satisfaction with continuous product innovation. “I’m excited and humbled to join Talkdesk, Tiago, and the leadership team to continue building and scaling a world-class organization, one customer interaction at a time,” said Bill Welch, President and COO of Talkdesk. Talkdesk is focused on creating cloud-based software and services that radically change the way brands and customers engage. Whether through artificial intelligence, customer experience analytics, omnichannel engagement, industry-specific product portfolios or more, Talkdesk technology modernizes the contact center and allows organizations to simplify and scale their customer support. Additional Resources:Read the recent announcement on the appointment of Andrew Dobrov as Talkdesk CCO Read the announcement on the appointment of Shane Evans as. Octo - Talkdesk Reporting API and Explore API. On Wednesday, October 6th, 2025, we will begin the progressive rollout of the Talkdesk Explore API. The Talkdesk Reporting API requests will be redirected to the Explore API. In the long term, the Talkdesk Reporting API will be fully replaced by the Talkdesk Explore API.

Guardian Cases API - Talkdesk Developers

“Talkdesk Microsoft Teams Connector” connects Talkdesk agents and Teams users seamlessly, creating an integrated user experience and allowing knowledge sharing in organizations, promoting teamwork between agents and SMEs to increase productivity and improve customer satisfaction through first-contact resolution.Available features:Directory Sync: Talkdesk allows you to import Teams users into Talkdesk, increasing productivity and improving customer satisfaction through first-contact resolution.Status View: Talkdesk subscribes to and actively integrates presence updates from Teams, enabling Talkdesk agents to stay informed about the availability of Teams users.Calls Routing: Talkdesk supports several forms of establishing calls between Talkdesk and Teams.Notifications & Alerts: Talkdesk administrators and supervisors can automate notifications and alerts to Teams users regarding critical contact center events.Requirements:To ensure the proper functioning of Talkdesk’s Microsoft Teams Connector, please make sure you follow these criteria:You are located in one of these regions:United States of America (US)Canada (CA)Europe (EMEA)Asia/Pacific (APAC)You have a Microsoft license: E1 or E3 with Phone License or E5 license.You have a Microsoft or third-party calling plan for Teams.You are not using any of these integrations simultaneously:Zoom Connector.Talkdesk Phone.Other third-party UC integrations.Other integrations that provide Short Number Dialing.Directory Sync: Overview & ConfigurationTalkdesk allows you to import Teams users into Talkdesk, increasing productivity and improving customer satisfaction through first-contact resolution.As an Admin, please follow these steps to configure this feature.On Teams:1. Make sure that your Teams users are correctly configured: enter your Microsoft Azure account > click on Manage Microsoft Entra ID > click on Manage Users > click on any user > Properties > fill