Download network information requester
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Download software in the Network Information category - Page 9 Network Information Requester 1. Auto-collects network-related information and enables you to
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Downloading Network Info Requester 1.01Network Information Requester is very simple utility. You need to launch it and all information will be collected automaticly, without any attention. It takes about a second to collect the information about network settings for the each installed network adapter. Also you able the save this information to the HTML file. It's a very handy when you need to troubleshoot network settings or find a problem at remote computer. You able to collect: Computer name. User name. Network adapter type. Network card ID. Network card name and description. DHCP settings. Network card IP address. Network card mask. DHCP server IP. The time when DHCP settings arrived and expires. Gateway IP. WINS settings. Primary WINS server IP. Secondary WINS server IP. --> To start download, click the following link: Download Link 1 Report Link Error | Back to Network Info Requester Details page More Software of "CEZEO software Ltd." Popular software of Utilities
Network Information Requester - programas.com
Navigation: Home \ Web Development \ HTML Tools \ HTML Search Multiple Files At Once Software We're sorry. This software is no longer available for viewing. TextPipe Standard 12.2 download by DataMystic TextPipe Standard, developed by DataMystic, is a robust and versatile text processing tool designed to streamline and automate the manipulation of large volumes of text data. This software is particularly valuable for professionals ... View Details Download WDL Website Builder 4 download by WebDesignLand Build responsive websites with this powerful html editing tool. Build for Desktops, Tablet and Mobile Devices. Edits HTML5/XHTML, PHP, CSS, Javascript, CFML, ASP documents. Over 250+ powerful html editing features such as Tag Insight, Tag Inspector, ... type: Freeware categories: website builder, html editor, responsive, html, web editor, xhtml, html5, css, php, asp, cfml, perl, ssi, jquery, tool View Details Download Vovsoft HTTP Requester 5.2 download by VOVSOFT Vovsoft HTTP Requester is a streamlined and efficient tool developed by VOVSOFT, designed to simplify the process of crafting and sending HTTP requests. This software is particularly useful for developers, testers, and network ... type: Demo categories: GET, Http Request, request, download Vovsoft HTTP Requester, software tool, query, POST, web development, POST query, Vovsoft HTTP Requester free download, API testing, Vovsoft HTTP Requester, GET request, HTTP requester, network requests, VOVSOFT View Details DownloadA _________ Is a Networked Information Requester That Can
Levels of consideration.Research Use The Requester agrees that if access is approved, (1) the PI named in the DAR and (2) those named in the “Senior/Key Person Profile” section of the DAR, including the Information Technology Director and any trainee, employee, or contractor1 working on the proposed research project under the direct oversight of these individuals, shall become Approved Users of the requested dataset(s). Research use will occur solely in connection with the approved research project described in the DAR, which includes a 1-2 paragraph description of the proposed research (i.e., a Research Use Statement). Investigators interested in using Cloud Computing for data storage and analysis must request permission to use Cloud Computing in the DAR and identify the Cloud Service Provider (CSP) or providers and/or Private Cloud System (PCS) that they propose to use. They must also submit a Cloud Computing Use Statement as part of the DAR that describes the type of service and how it will be used to carry out the proposed research as described in the Research Use Statement. If the Approved Users plan to collaborate with investigators outside the Requester, the investigators at each external site must submit an independent DAR using the same project title and Research Use Statement, and if using the cloud, Cloud Computing Use Statement. New uses of these data outside those described in the DAR will require submission of a new DAR; modifications to the research project will require submission of an amendment to this application (e.g., adding or deleting Requester Collaborators from the Requester, adding datasets to an approved project). Access to the requested dataset(s) is granted for a period of one (1) year, with the option to renew access or close-out a project at the end of that year. Submitting Investigator(s), or their collaborators, who provided the data or samples used to generate controlled-access datasets subject to the NIH GDS Policy and who have Institutional Review Board (IRB) approval and who meet any other study specific terms of access, are exempt from the limitation on the scope of the research use as defined in the DAR.. Download software in the Network Information category - Page 9 Network Information Requester 1. Auto-collects network-related information and enables you toNetwork Information Requester for Windows - CNET Download
Cluster map, but was not the first to achieve the most recent version. Requester: The Requester is a monitor that has fallen behind the leader and must synchronize to retrieve the most recent information about the cluster before it can rejoin the quorum. These roles enable a leader to delegate synchronization duties to a provider, which prevents synchronization requests from overloading the leader and improving performance. In the following diagram, the requester has learned that it has fallen behind the other monitors. The requester asks the leader to synchronize, and the leader tells the requester to synchronize with a provider. Monitor synchronization Synchronization always occurs when a new monitor joins the cluster. During runtime operations, monitors can receive updates to the cluster map at different times. This means the leader and provider roles may migrate from one monitor to another. If this happens while synchronizing, for example, a provider falls behind the leader, the provider can terminate synchronization with a requester. Once synchronization is complete, Ceph requires trimming across the cluster. Trimming requires that the placement groups are active + clean. 3.13. Ceph time synchronization Ceph daemons pass critical messages to each other, which must be processed before daemons reach a timeout threshold. If the clocks in Ceph monitors are not synchronized, it can lead to a number of anomalies. For example: Daemons ignoring received messages such as outdated timestamps. Timeouts triggered too soon or late when a message was not received in time. Install NTP on the Ceph monitor hosts to ensure that the monitor cluster operates with synchronized clocks. Clock drift may still be noticeable with NTP even though the discrepancy is not yet harmful. Ceph clock drift and clock skew warnings can get triggered even though NTP maintains a reasonable level of synchronization. Increasing your clock drift may be tolerable under such circumstances. However, a number of factors such as workload, network latency, configuring overrides to default timeouts, and other synchronization options can influence the level of acceptable clock drift without compromising Paxos guarantees. See all the Red Hat Ceph Storage Monitor configuration options in Ceph Monitor configuration options for specific option descriptions and usage. Chapter 4. Ceph authentication configuration As a storage administrator, authenticating users and services is important to the security of the Red Hat Ceph Storage cluster. Red Hat Ceph Storage includes the Cephx protocol, as the default, for cryptographic authentication, and the tools to manage authentication in the storage cluster. Red Hat Ceph Storage includes the Cephx protocol, as the default, for cryptographic authentication, and the tools to manage authentication in the storage cluster. As part of the Ceph authentication configuration, consider key rotation for your Ceph and gateway daemons for increased security. Key rotation is done through the command-line, with cephadm. See Enabling key rotation for more details. Prerequisites Installation of the Red Hat Ceph Storage software. 4.1. Cephx authentication The cephx protocol is enabled by default. Cryptographic authentication has some computational costs, though they are generally quite low. If the networkNetwork Information Requester 1. - Download, Review
Problem This document provides information on the ports that need to be opened up on a firewall to print from an IBM i System, and to send printer output to an IBM i System. Resolving The Problem This document provides information on the ports that need to be opened up on a firewall to print from an IBM i System, and to send printer output to an IBM i System.TCP/IP Ports Used for Printing from an IBM i SystemPort or RangeIncoming or OutgoingDescription23IncomingPC5250 or TN5250e printer emulation via Telnet using a non-SSL connection.23OutgoingRecommended for accessing a network print server using TELNET. Can be used to test and diagnose printer connectivity, and can be used to display and change settings on a network interface card (NIC).80OutgoingRecommended for accessing a network print server from a PC using a web browser. Can be used to test and diagnose printer connectivity, and can be used to display and change settings on a network interface card (NIC). In many cases, this can also be used to display and change settings in the printer hardware as well.161OutgoingSending spooled files using a *LAN 3812 SNMP printer device description.256 - 1024IncomingRange of source ports used when sending spooled files using the Line Printer Requester (LPR) protocol. This includes the Send TCP/IP Spooled File (SNDTCPSPLF or LPR) command, Remote Output Queues (RMTOUTQs), and *LAN 3812 printer device description that use the LPR Print Driver (TSPLPRD) utility.515OutgoingSending spooled files using the Line Printer Requester (LPR) protocol. This includes the Send TCP/IP Spooled File (SNDTCPSPLF or LPR) command, Remote Output Queues (RMTOUTQs), and *LAN 3812 printer device description that use the LPR Print Driver (TSPLPRD) utility.631 or 6310OutgoingSending spooled files using a *LAN 3812 IPP printer device description.992IncomingPC5250 or TN5250e printer emulation via Telnet using an SSL connection.2501OutgoingTCP/IP port used for older IBM Network Print or IBM Infoprint laser printers when sending spooled files using a *LAN 3812 SNMP printer device description.5000 - 65000IncomingRange of source ports used when sending spooled files using a *LAN printer device description. This includes *LAN IPDS DEVDs, as well as *LAN 3812 PJL, *LAN 3812 SNMP, *LAN 3812 IPP DEVDs and *LAN 3812 Network Station DEVDs.5001, 9100 or 9600OutgoingTCP/IP ports used for many IPDS-capable printers when sending spooled files using a *LAN IPDS printer device description. For a list of TCP/IP ports used for *LAN 3812 PJL or SNMP DEVDs for all known printer models, refer to the following document: N1019440: Recommended IPDS Port Number Values for *LAN IPDS Device Descriptions6464 or 87OutgoingTCP/IP ports used when sending spooled files using a *LAN 3812 Network Station printer device description. Port 6464 is typically used for a printer that is attached to the parallel port on an IBM Network Station and port 87 is typically used for a printer that is attached to the serial port on an IBM Network Station.Note: *LAN 3812 Network Station printer device description are rarely used, as the IBM Network Station has not been marketed for several years.9100OutgoingTCP/IP port used for aFree Network Information Requester to download at Shareware
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A ticket can be set to one of the following statuses by an agent: New: The ticket has just been created. This is the default status for all newly created tickets In progress: There is ongoing work on the ticket. On hold: The ticket is waiting for an event to happen. No work is being done. Information requested: The agent needs more information in order to proceed working on the ticket. Solution offered: The agent has proposed an answer or solution to the ticket submitter's request. If the user or ticket creator adds an additional response to the ticket, the status will be changed to "in progress" (if there is a Mojo bot configured to change the status when a response is added). Closed: The ticket is closed and no more work on this ticket is required. The ticket is locked and neither the ticket requester or an agent can add any additional message or response unless the agent reopens the ticket in the agent portal.Additionally, the above ticket statuses can be categorized into one of two groups: Open and Resolved.Open TicketsTickets in the following statuses are considered open and are visible in the "My Assignments" and “Open Tickets” list. New In progress Information requested On holdResolved TicketsTickets in the following status are considered resolved, and do not require the agent's attention. They are not visible in the "My Assignments" and “Open Tickets” list. Solution offered ClosedWhy should agents use the "solution offered" status instead of "closed"?As a best practice, agents should set a ticket’s status to "solution offered" when providing a response. This allows the requester to reply or add comments if they need further clarification. While an agent may believe they have resolved the issue, the requester should have the final say in whether their question was fully answered.Setting a ticket to "closed" immediately ends the conversation—similar to hanging up a phone call. If the requester still needs help, they would have to open a new ticket, creating unnecessary friction.To streamline this process, we recommend using a Mojo bot to automatically change a ticket from "solution offered" to "closed" after a set period of inactivity. This removes the need for agents to manually close tickets while ensuring requesters have time to respond.If the requester is satisfied with the solution, they can manually close the ticket from the Help Center.. Download software in the Network Information category - Page 9 Network Information Requester 1. Auto-collects network-related information and enables you to
Network Information Requester - Utility that helps to
API Endpoint {account_url}/api/v2/public/requesters/ Method POST Request Data create or update requester(s) Create or Update Requester This endpoint allows you to create or update single requester(s) in Service Desk. If a requester already exists, it will be updated with the new details. If a requester does not exist, a new requester will be created.Bulk Create or Update Requester This endpoint also allows you to bulk create or update requester(s) in Service Desk. For bulk create/update, the payload should be a list of requester objects following the same format as the single create/update. For bulk create/update, you will be able to create or update a maximum number of 300 requester objects per API request.Parameters Parameter Required Description email *Yes Email address of the requester name *Yes Name of the requester phones *Yes List of phone numbers of the requester custom_fields No Custom fields of the requester skip_mandatory_requester_custom_fields_check No Skip mandatory check for requester cfs. Defaults to false Note:Case 1: If email is present name is not mandatory. Name will be constructed from the email if not passed. phones list is not mandatory.Case 2: If email is not present name is mandatory. phones list is mandatory. Minimum one object with is_primary = true should be present in the list. If no object is marked as primary, the first object in the list will be considered as primary.Criteria to decide whether a requester already exists or not: If email is present, we will check if a requester with the same email exists. If email is not present, we will check if a requester with the same name and primary phone number exists. If more than one requester with the same name and phone number exists, we will return an error. If skip_mandatory_requester_custom_fields_check is not passed or passed as false, we will check if all the mandatory custom fields are present in the payload. If any mandatory custom field is missing, we will return an error.Basic AuthAuthorization: Basic Sample Request for single create or update Requester{ "email": "lisa.taylors@happyfox.com", "name": "Lisa Taylor", "custom_fields": { "1": "Test", // Text type custom field "2": 1, // Dropdown type custom field. Value is id of the option. "3": [1, 2], // Multi select type custom field. Value is list of ids of the options. "4": "2021-05-08", // Date type custom field. Value is in yyyy-mm-dd. "5": 100 // Number type custom field }}{ "name": "Lisa Taylor", "phones": [ { "type": "main", "number": "7887679890", "is_primary": true }, { "type": "mobile", "number": "5213456745" } ], "custom_fields": { "1": "Sample", // Text type custom field "2": 1, // Dropdown type custom field. Value is id of the option. "3": [1, 2], // Multi select type custom field. Value is list of ids of the options. "4": "2021-05-08", // Date type custom field. Value is in yyyy-mm-dd. "5": 100 // Number type custom field }}Sample ResponseSuccess Response: Status code 200{ "id": 17, "name": "Lisa Taylor", "email": "lisa.taylors@happyfox.com", "phones": [ { "id": 2, "type": "main", "number": "823548723" } ], "primary_phone": { "id": 2, "type":A networked information requester, usually a PC or
To add the attachments you need to first give access to the app, to your camera and photos. You can add attachments of size maximum up to 10 MB. VI 3 Actions on Request Tap the icon on the top right corner of the screen to view the list of actions that can be performed on the request. 1. Edit : You can edit all the available details of the request. To edit a request: Tap Edit. The Edit Request form is displayed. Edit the request fields in the form and tap the tick icon at the top to save the changes. 2. Pick up: You can self-pickup requests from the Request details view. To pick up requests:Tap Pick up. The request will be assigned to you.3. Assign : You can assign Technicians to requests: Tap Assign. The Technician Groups are listed. Select a Technician Group that lists all the technicians associated with that group. Choose the Technician you want to assign the request. Tap the tick icon at the top. A message appears stating the request is successfully assigned to the selected technician.4. Reply : You can reply to Requesters. To reply: Tap Reply. Enter the To address of the requester. If you want to send the same information to multiple persons then enter the relevant e-mail addresses in the CC field with commas as a separator. The Subject is pre-populated. You can edit the subject if required. Enter a Description. Tap the tick icon at the top. The e-mail is sent to the requester. 5 . Signoff: Signoff is an acknowledgement provided by a requester to close the request. To signoff, Tap Signoff. Add your comment. Enable the I acknowledge that the request can be closed checkbox. Add your signature. Tap the Tick icon on the top. 6.. Download software in the Network Information category - Page 9 Network Information Requester 1. Auto-collects network-related information and enables you to Downloading Network Info Requester 1.01 Network Information Requester is very simple utility. You need to launch it and all information will be collected automaticly, without any attention.Network Information Requester Registration Key - 7t7exe.com
What is the W-9 form for contractors?Businesses use IRS Form W-9, Request for Taxpayer Identification Number and Certification, to get information from vendors they hire as independent contractors (also called freelancers).The form is filled out by independent contractors who provide services to companies that have not hired them as full-time employees. If you are paid $600 or less in a single year by a company, you will not need to fill out the form for that company.When You Shouldn't Fill Out a W-9An independent contractor who receives an unexpected W-9 should hesitate before filling it out and research whether the requester has a legitimate reason to ask for this form. Financial institutions sometimes use Form W-9 to request information from a customer when they need to report dividends or interest.Downloading contractors withholding W-9 form in Deskera PeopleUsing Deskera People you can Download the W-9 forms for contractors, with the following the steps,1. Go to the Report Tab>> under Employee withholding section>> click on W-9 form for contractors >> Select the name from the dropdown list>> Click on the download form button for downloading this form.Download W-9 form2. Once you have downloaded the W-9 form below details will be auto-populated in the form as entered in the system,Comments
Downloading Network Info Requester 1.01Network Information Requester is very simple utility. You need to launch it and all information will be collected automaticly, without any attention. It takes about a second to collect the information about network settings for the each installed network adapter. Also you able the save this information to the HTML file. It's a very handy when you need to troubleshoot network settings or find a problem at remote computer. You able to collect: Computer name. User name. Network adapter type. Network card ID. Network card name and description. DHCP settings. Network card IP address. Network card mask. DHCP server IP. The time when DHCP settings arrived and expires. Gateway IP. WINS settings. Primary WINS server IP. Secondary WINS server IP. --> To start download, click the following link: Download Link 1 Report Link Error | Back to Network Info Requester Details page More Software of "CEZEO software Ltd." Popular software of Utilities
2025-04-12Navigation: Home \ Web Development \ HTML Tools \ HTML Search Multiple Files At Once Software We're sorry. This software is no longer available for viewing. TextPipe Standard 12.2 download by DataMystic TextPipe Standard, developed by DataMystic, is a robust and versatile text processing tool designed to streamline and automate the manipulation of large volumes of text data. This software is particularly valuable for professionals ... View Details Download WDL Website Builder 4 download by WebDesignLand Build responsive websites with this powerful html editing tool. Build for Desktops, Tablet and Mobile Devices. Edits HTML5/XHTML, PHP, CSS, Javascript, CFML, ASP documents. Over 250+ powerful html editing features such as Tag Insight, Tag Inspector, ... type: Freeware categories: website builder, html editor, responsive, html, web editor, xhtml, html5, css, php, asp, cfml, perl, ssi, jquery, tool View Details Download Vovsoft HTTP Requester 5.2 download by VOVSOFT Vovsoft HTTP Requester is a streamlined and efficient tool developed by VOVSOFT, designed to simplify the process of crafting and sending HTTP requests. This software is particularly useful for developers, testers, and network ... type: Demo categories: GET, Http Request, request, download Vovsoft HTTP Requester, software tool, query, POST, web development, POST query, Vovsoft HTTP Requester free download, API testing, Vovsoft HTTP Requester, GET request, HTTP requester, network requests, VOVSOFT View Details Download
2025-04-24Cluster map, but was not the first to achieve the most recent version. Requester: The Requester is a monitor that has fallen behind the leader and must synchronize to retrieve the most recent information about the cluster before it can rejoin the quorum. These roles enable a leader to delegate synchronization duties to a provider, which prevents synchronization requests from overloading the leader and improving performance. In the following diagram, the requester has learned that it has fallen behind the other monitors. The requester asks the leader to synchronize, and the leader tells the requester to synchronize with a provider. Monitor synchronization Synchronization always occurs when a new monitor joins the cluster. During runtime operations, monitors can receive updates to the cluster map at different times. This means the leader and provider roles may migrate from one monitor to another. If this happens while synchronizing, for example, a provider falls behind the leader, the provider can terminate synchronization with a requester. Once synchronization is complete, Ceph requires trimming across the cluster. Trimming requires that the placement groups are active + clean. 3.13. Ceph time synchronization Ceph daemons pass critical messages to each other, which must be processed before daemons reach a timeout threshold. If the clocks in Ceph monitors are not synchronized, it can lead to a number of anomalies. For example: Daemons ignoring received messages such as outdated timestamps. Timeouts triggered too soon or late when a message was not received in time. Install NTP on the Ceph monitor hosts to ensure that the monitor cluster operates with synchronized clocks. Clock drift may still be noticeable with NTP even though the discrepancy is not yet harmful. Ceph clock drift and clock skew warnings can get triggered even though NTP maintains a reasonable level of synchronization. Increasing your clock drift may be tolerable under such circumstances. However, a number of factors such as workload, network latency, configuring overrides to default timeouts, and other synchronization options can influence the level of acceptable clock drift without compromising Paxos guarantees. See all the Red Hat Ceph Storage Monitor configuration options in Ceph Monitor configuration options for specific option descriptions and usage. Chapter 4. Ceph authentication configuration As a storage administrator, authenticating users and services is important to the security of the Red Hat Ceph Storage cluster. Red Hat Ceph Storage includes the Cephx protocol, as the default, for cryptographic authentication, and the tools to manage authentication in the storage cluster. Red Hat Ceph Storage includes the Cephx protocol, as the default, for cryptographic authentication, and the tools to manage authentication in the storage cluster. As part of the Ceph authentication configuration, consider key rotation for your Ceph and gateway daemons for increased security. Key rotation is done through the command-line, with cephadm. See Enabling key rotation for more details. Prerequisites Installation of the Red Hat Ceph Storage software. 4.1. Cephx authentication The cephx protocol is enabled by default. Cryptographic authentication has some computational costs, though they are generally quite low. If the network
2025-04-12Problem This document provides information on the ports that need to be opened up on a firewall to print from an IBM i System, and to send printer output to an IBM i System. Resolving The Problem This document provides information on the ports that need to be opened up on a firewall to print from an IBM i System, and to send printer output to an IBM i System.TCP/IP Ports Used for Printing from an IBM i SystemPort or RangeIncoming or OutgoingDescription23IncomingPC5250 or TN5250e printer emulation via Telnet using a non-SSL connection.23OutgoingRecommended for accessing a network print server using TELNET. Can be used to test and diagnose printer connectivity, and can be used to display and change settings on a network interface card (NIC).80OutgoingRecommended for accessing a network print server from a PC using a web browser. Can be used to test and diagnose printer connectivity, and can be used to display and change settings on a network interface card (NIC). In many cases, this can also be used to display and change settings in the printer hardware as well.161OutgoingSending spooled files using a *LAN 3812 SNMP printer device description.256 - 1024IncomingRange of source ports used when sending spooled files using the Line Printer Requester (LPR) protocol. This includes the Send TCP/IP Spooled File (SNDTCPSPLF or LPR) command, Remote Output Queues (RMTOUTQs), and *LAN 3812 printer device description that use the LPR Print Driver (TSPLPRD) utility.515OutgoingSending spooled files using the Line Printer Requester (LPR) protocol. This includes the Send TCP/IP Spooled File (SNDTCPSPLF or LPR) command, Remote Output Queues (RMTOUTQs), and *LAN 3812 printer device description that use the LPR Print Driver (TSPLPRD) utility.631 or 6310OutgoingSending spooled files using a *LAN 3812 IPP printer device description.992IncomingPC5250 or TN5250e printer emulation via Telnet using an SSL connection.2501OutgoingTCP/IP port used for older IBM Network Print or IBM Infoprint laser printers when sending spooled files using a *LAN 3812 SNMP printer device description.5000 - 65000IncomingRange of source ports used when sending spooled files using a *LAN printer device description. This includes *LAN IPDS DEVDs, as well as *LAN 3812 PJL, *LAN 3812 SNMP, *LAN 3812 IPP DEVDs and *LAN 3812 Network Station DEVDs.5001, 9100 or 9600OutgoingTCP/IP ports used for many IPDS-capable printers when sending spooled files using a *LAN IPDS printer device description. For a list of TCP/IP ports used for *LAN 3812 PJL or SNMP DEVDs for all known printer models, refer to the following document: N1019440: Recommended IPDS Port Number Values for *LAN IPDS Device Descriptions6464 or 87OutgoingTCP/IP ports used when sending spooled files using a *LAN 3812 Network Station printer device description. Port 6464 is typically used for a printer that is attached to the parallel port on an IBM Network Station and port 87 is typically used for a printer that is attached to the serial port on an IBM Network Station.Note: *LAN 3812 Network Station printer device description are rarely used, as the IBM Network Station has not been marketed for several years.9100OutgoingTCP/IP port used for a
2025-04-07A ticket can be set to one of the following statuses by an agent: New: The ticket has just been created. This is the default status for all newly created tickets In progress: There is ongoing work on the ticket. On hold: The ticket is waiting for an event to happen. No work is being done. Information requested: The agent needs more information in order to proceed working on the ticket. Solution offered: The agent has proposed an answer or solution to the ticket submitter's request. If the user or ticket creator adds an additional response to the ticket, the status will be changed to "in progress" (if there is a Mojo bot configured to change the status when a response is added). Closed: The ticket is closed and no more work on this ticket is required. The ticket is locked and neither the ticket requester or an agent can add any additional message or response unless the agent reopens the ticket in the agent portal.Additionally, the above ticket statuses can be categorized into one of two groups: Open and Resolved.Open TicketsTickets in the following statuses are considered open and are visible in the "My Assignments" and “Open Tickets” list. New In progress Information requested On holdResolved TicketsTickets in the following status are considered resolved, and do not require the agent's attention. They are not visible in the "My Assignments" and “Open Tickets” list. Solution offered ClosedWhy should agents use the "solution offered" status instead of "closed"?As a best practice, agents should set a ticket’s status to "solution offered" when providing a response. This allows the requester to reply or add comments if they need further clarification. While an agent may believe they have resolved the issue, the requester should have the final say in whether their question was fully answered.Setting a ticket to "closed" immediately ends the conversation—similar to hanging up a phone call. If the requester still needs help, they would have to open a new ticket, creating unnecessary friction.To streamline this process, we recommend using a Mojo bot to automatically change a ticket from "solution offered" to "closed" after a set period of inactivity. This removes the need for agents to manually close tickets while ensuring requesters have time to respond.If the requester is satisfied with the solution, they can manually close the ticket from the Help Center.
2025-04-08