LiveAgent

Author: m | 2025-04-24

LiveAgent for Android, free and safe download. LiveAgent latest version: LiveAgent: Full Customer Support in Your Hand. LiveAgent is a multi-channel h

What’s new in LiveAgent 5.23? - LiveAgent

Are you looking to migrate your data from Zendesk? There are 2 solutions:a) Complimentary Concierge Migration Service (Reach out to us via live chat or e-mail us at support@liveagent.com with details, and we will migrate your Zendesk data while you sit back and enjoy a cup of coffee :-)) orb) You want to do the migration on your own. (it's very simple) In this case, please see the guide below:LiveAgent offers a seamless migration of your Zendesk data through API - don't worry though, no coding is needed. Everything is handled through a simple plugin in LiveAgent which can be setup by following these steps. In LiveAgent agent panel navigate to Configuration > System > Plugins. Find the 'Zendesk Migration' plugin and click on 'Activate' button next to it. Then you have to reload the agent panel. After reload go back to the Plugins section and click on 'Configure' button next to the plugin.In the configuration popup you have to enter: 1. Zendesk URL - you have to enter just subdomain name. If URL to your zendesk account is qump.zendesk.com, then you have to enter just 'qump' in this configuration field. 2. Username - email which you use to log into zendesk.3. API Key - you have to generate the API Key in your zendesk account. So, in your zendesk navigate to Admin > API. Once you are there, enable the 'Token Access' (checkbox) and click on 'add new token'. In the popup just enter the token label (anything you want) and click on 'create' button. Zendesk system automatically generates the API Key for you. Just copy and paste the API key into LiveAgent plugin. In plugin configuration hit 'Save' and you are done. LiveAgent imports tickets from zendesk in the background. Here you can see the tickets in my zendesk:and here imported tickets in LiveAgent:How statuses from Zendesk are matched to LiveAgent ? Zendesk status 'new' >>> LiveAgent status 'NEW'Zendesk status 'open' and 'pending' and 'hold' >>> LiveAgent status 'OPEN'Zendesk status 'closed' and 'solved' >>> LiveAgent status 'RESOLVED'What is migrated ? agents/admins end users/customers user fields tickets attachments ticket fields tagsDo tickets get duplicated in case I need to rerun the migration?In case you are actively using Zendesk even after migrating to LiveAgent and you need to rerun the migration, your tickets won't get duplicated and only the new tickets will be migrated into LiveAgent. However, if after migration, a new message is added to a ticket in Zendesk, this ticket won't be updated and the new message won't appear in LiveAgent. We, therefore, recommend migrating only once you are ready to use LiveAgent instead of Zendesk.

QualityUnit/LiveAgent-api-python: Python client for LiveAgent API

Pricing, LiveAgent offers significant value, making it the number one choice among Aircall competitors.LiveAgent featuresLiveAgent provides essential features for managing customer interactions effectively:Automatic callbackCall buttonCall detail recordsCall device schedulingCall routingCall transfersInternal callsIVR (Interactive Voice Response)SoftphonesSupported call devicesVideo callUnlimited call recordingsIn addition, here are some features you can find in LiveAgent that are missing from Aircall’s toolbelt:Ticketing systemSocial media integrationKnowledge base managementWhat are the main differences between LiveAgent and Aircall?When comparing LiveAgent with Aircall, several key differences become apparent:Multi-channel support: While Aircall focuses on voice communications, LiveAgent provides a more diverse set of tools, including social media and email support.Advanced ticketing system: LiveAgent offers a more comprehensive ticket management system.Knowledge base: LiveAgent includes a built-in knowledge base feature that Aircall lacks.ProsComprehensive solution that eliminates the need for additional purchasesBudget-friendly pricing with a 30-day free trialSupports multiple languages with customizable language widgetsConsCannot be logged into the same account on two browsers simultaneously24/7 tech support is available, but it’s based in the EUBest for small to medium-sized businessesBest for small to medium-sized businesses looking for an all-in-one customer support solution with integrated voice communication.LiveAgent pricingFree trial: YES (LiveAgent offers a 30-day free trial)Free: $0 per user/monthSmall: $15 per user/monthMedium: $29 per user/monthLarge: $49 per user/monthEnterprise: $69 per user/monthLiveAgent offers a versatile and user-friendly platform that outshines Aircall in several key areas. Its all-in-one help desk solution includes a comprehensive ticketing system, social media integration, and multi-channel support, making it a more holistic tool for managing customer interactions. Unlike Aircall, which focuses mainly on voice communication, LiveAgent provides a broader range of features that cater to businesses looking for an integrated approach to customer service.However, LiveAgent has the limitation of not being able to log into the same account on multiple browsers, and its 24/7 support, while beneficial, is based in the EU, which might not be ideal for companies outside that region.LiveAgent is a strong alternative to Aircall, especially for small to medium-sized businesses seeking a cost-effective, multi-channel support solution. The platform’s minor inconveniences are easily outweighed by its extensive feature set and ease of use.Customer review“By supporting live chats, we can respond

pavolbiely/liveagent: Unofficial LiveAgent API v3 PHP Client

Facebook is a free social networking website that allows registered users to create profiles, upload photos, and videos, send messages and keep in touch with friends, family, and colleagues.Connecting LiveAgent with Facebook enables LiveAgent users to respond to Facebook messages, posts, or comments directly from their LiveAgent dashboard (without having to log into Facebook itself), making it a very workflow efficient integration. How does it work?LiveAgent streamlines each comment, post, and message into your LiveAgent inbox, and then converts it into a ticket. From there, agents can respond to each ticket just as if they would on Facebook. The end result? Your customers won’t notice any difference other than your response speed!Responding to Facebook posts from LiveAgentWhy is this integration so valuable?Integrating LiveAgent with Facebook is a game-changer because:The system keeps track of all messages, comments, and mentions and ensures that you respond to every single oneIt boosts agent productivityIt’s more secure (more than sharing your login credentials with multiple employees that are responsible for answering social media messages)It won’t require you to pass the Facebook admin role to your employeesIt eliminates the need to monitor multiple accounts and devices dailyIt improves response timeIt boosts customer satisfactionIt can contribute to more sales and higher revenueIt makes social media customer service easyIt eliminates stressIt allows you to manage and monitor multiple Facebook business accountsIt’s cost-effectiveWhats it looks like in LiveAgent vs FacebookConvinced you don’t need to provide support on Facebook? Think again!Embracing a social media customer service platform is essential to meet the demands of modern customers in the 21st century. As of 2021, there are almost 2.8 billion monthly active users on Facebook. Moreover, modern customers are tech-savvy digital natives and avid Facebook users that demand social media be treated just like any other support channel. In fact, according to a survey by Conversocial, 54% of customers prefer social media for customer service over the phone or email.If over half your customer base prefers social media as a customer support channel, they cannot be ignored. It’s time to cater to your customer’s needs and expectations and move your business into the 21st century.How to integrate Facebook with LiveAgentFollow these steps to start answering Facebook messages via LiveAgent today!Log in to LiveAgentClick Configuration (cogwheel icon on the left menu bar)Click Facebook and InstagramClick AccountsClick ConnectA new pop-up window will appear and prompt you to log in to your Facebook account. Enter. LiveAgent for Android, free and safe download. LiveAgent latest version: LiveAgent: Full Customer Support in Your Hand. LiveAgent is a multi-channel h LiveAgent API example LiveAgent Plugins LiveAgent Integrations. To learn more about specific integrations, read more in the LiveAgent Integrations overview. What are the Integration costs in LiveAgent? LiveAgent s support system software offers 3 subscriptions. All of them provide many features, and some of them are for additional fees.

‎LiveAgent on the App Store

Salesflare is a CRM solution that provides services for startups and small B2B (Business to business). It offers various automations regarding contacts, customer interactions and data gathering from databases, calendars, phones, social media and email accounts. Salesflare integration with LiveAgent can be used to extract data from and to chats and forms in LiveAgent. The data will be displayed in LiveAgent so you can keep track of what is going on in Salesflare. How to integrate Salesflare CRM with LiveAgentLiveAgent has a Salesflare integration plugin available in the configuration. Follow the guide below to learn how to activate the integration. Go to LiveAgent and open Configuration > System > Plugins. Find Salesflare and click on the activate switch. LiveAgent will restart. Find the active Salesflare plugin in the list and click on Configuration. You will see an API key field where you will need to put an API key from Salesflare. Go to your Salesflare account and open Settings > API Keys. Create a new API key and name it. Copy and paste the key into the API key field in LiveAgent’s Salesflare configuration.The integration is now active and you can see Salesflare data in LiveAgent.

LiveAgent on the App Store

Customer expectations are higher than ever. They want quick answers, helpful responses, and a smooth experience. That’s where the LiveAgent Chatbot feature comes in. It’s your new AI Agent integrated directly into the LiveAgent chat button, allowing both AI-powered conversations and live human support within the same interface.In this article, we’ll cover everything you need to know about the LiveAgent Chatbot, including its key features, why it requires FlowHunt as an AI provider, and the practical use case examples. Let’s dive in and explore how this new feature can transform your customer support experience.What is the LiveAgent Chatbot?The LiveAgent Chatbot is an AI-powered assistant built directly into your LiveAgent chat button. It instantly answers simple customer questions using your knowledge sources, transfers complex queries to your team, and helps you generate leads. Not all chatbots are created equal. While basic chatbots handle just simple FAQs, the LiveAgent AI Chatbot uses autonomous AI agents that can reason, make independent decisions, and perform tasks. AI Agents can understand human intent and correctly decide when to escalate queries to human agents. On top of it, they can proactively gather leads and send notifications to your email. Last but not least, AI agents boast a deeper understanding of human language, easily interpreting complicated multi-step queries and matching them to correct knowledge sources.With the Chatbot functionality, you can drastically lower response times, handle more queries at once, and reduce agent workload, all while maintaining a personal touch. Whether guiding a new customer through your product or filtering out simple questions before reaching your agents, this chatbot adapts to the user’s preferred language and works alongside your team right in the same chat button.How does LiveAgent’s Chatbot work?To get the chatbot up and running, you need to integrate LiveAgent with an AI chatbot provider. The chatbot functionality is currently provided exclusively by FlowHunt. Quality Unit develops both LiveAgent and FlowHunt. This allows us to keep your data safe, as well as provide priority support to LiveAgent users.By handling the chatbot functionality as an integration, we give you more flexibility and control. You can create multiple chatbots for different needs, whether for customer support, sales, lead generation, or even for internal assistance.What makes FlowHunt as an AI provider special is that it doesn’t lock you in with a single proprietary AI model. While the latest ChatGPT model is the default, FlowHunt supports 15+ other leading AI models, is multimodal, and even lets you bring your own LLM. Moreover, with advanced prompting options and automatic recognition of over 100 languages, it ensures smooth, localized interactions tailored to your business.The cost of LiveAgent ChatbotLiveAgent doesn’t charge any additional fees for this integration. Your chatbot usage is billed separately through FlowHunt’s credit-based pricing model.Your monthly chatbot expenses are determined by several factors, from the number of knowledge sources and the chosen AI model all the way to the average complexity of user queries. This comprehensive guide will give you a clear formula to calculate your AI chatbot expenses.How to set

Live chat for WordPress - LiveAgent

ShipStation integration What is ShipStation?ShipStation is a multi-channel product shipping software for online retailers. It includes features and tools such as batch shipping, discounted shipping rates, customer management, and custom branding. Manage the shipping of your online stores with ease. How can you use it?Use ShipStation integration to follow news and updates about your customers, shipped items, and orders. You can also use it to create orders, create conversations, and manage customers. You can create integrations of your choice and connect various parts of the two apps. It’s a matter of minutes. BenefitsHelps you manage your orders and shipmentsKeeps track of new customersCustomer and shipment managementNo more app switchingIncreased workflowHow to integrate ShipStation with LiveAgent via ZapierZapier allows you to create integrations between two apps and connect them. The process takes just a few minutes. All you need to do is to pick an application and connect LiveAgent with it. You’re going to need a Zapier account. If you don’t have one, you can create it at this link with your email address. When you’re logged in, go to the LiveAgent + ShipStation integrations page. LiveAgent + ShipStationWhen on the page, scroll down until you see the Connect LiveAgent + ShipStation in minutes section. This is where you can pick your trigger and an action. A trigger in one application activates the action in the second one. As an example for this guide, we’re going to show you a ShipStation trigger Item New Order and LiveAgent action Create Conversation. You can pick different integration settings. When you’re done selecting, proceed by clicking the blue button. Trigger and actionIn this section, you have to configure the trigger. Start by signing into your ShipStation account. You will have to provide access to some of your data. ShipStation trigger configurationYou will also need to provide your API key. You can find it in your ShipStation account. Go to Settings> Account > API Settings. Generate a new API key and copy both the key and the key secret into the Zapier window. API settingsWe recommend you to test the trigger to see if it works. When you’re done, continue with the process. ShipStation trigger testNow it’s time to set up the LiveAgent action. You will need to log into your LiveAgent account and provide access to handling your data. Then you need to set up the action details. In our case, we have to

LiveAgent - Apps on Google Play

Plano pago.Quais são os benefícios do MicroSIP?Software de softphone SIP gratuito.Instalação e configuração fácil.Interface amigável e simplesSolução leveComo integrar o MicroSIP com o LiveAgent?O MicroSIP pode ser facilmente integrado ao LiveAgent. Para fazer isso, você precisará baixar o MicroSIP gratuitamente. Você pode encontrar o link para download aqui. Como o LiveAgent não fornece serviço VoIP, você também precisará obter um plano VoIP e um número de telefone para poder começar a ligar usando o MicroSIP como softphone. O LiveAgent oferece suporte a um grande número de provedores de VoIP, então você pode escolher o que preferir para começar.Você já precisará ter um número do seu provedor de VoIP disponível e conectado ao sistema LiveAgent para que isso funcione. Se você não sabe como fazer isso, navegue por nossas integrações VoIP, encontre o provedor de VoIP que você usa ou gostaria de usar e veja o guia disponível.Agora, vá para sua conta LiveAgent e abra Configuração > Ligue> Dispositivos > Adicionar telefone > SIP. Adicione o número de telefone VoIP que você gostaria de conectar ao MicroSIP e nomeie esse softphone. Quando terminar, clique em Criar.Uma vez que você criou este softphone no sistema LiveAgent, navegue até o botão Visualizar e clique nele. Você verá informações como nome de usuário, senha e host. Use essas informações na próxima etapa.Uma vez que você instale o MicroSIP, abra-o e navegue até o botão superior em formato de seta para baixo. Clique nele e selecione Adicionar Conta. Preencha os campos usando as informações da etapa anterior e crie sua nova conta no MicroSIP. A integração está concluída, mas ainda falta um último passo antes de começar a fazer chamadas com o MicroSIP.Agora você precisa escolher este dispositivo como o seu preferido para atender chamadas. Navegue até o ícone do Telefone no canto superior direito. LiveAgent for Android, free and safe download. LiveAgent latest version: LiveAgent: Full Customer Support in Your Hand. LiveAgent is a multi-channel h

LiveAgent for Android - Download - Softonic

Do seu aplicativo LiveAgent e clique nele. Selecione seu softphone MicroSIP como o método preferido para fazer chamadas. Você até pode especificar departamentos ou selecionar horários disponíveis. Artigos Relacionados TelcaVoIPIntegre o TelcaVoIP com o LiveAgent de forma rápida e fácil, sem taxas adicionais! Com números VoIP gratuitos para assinantes, obtenha recursos ricos e conexões confiáveis em todo o mundo. Experimente a integração nativa e melhore sua comunicação com clientes. Teste grátis por 30 dias!Voip do BrasilIntegre Voip do Brasil ao LiveAgent e otimize a comunicação empresarial e doméstica com soluções VOIP confiáveis e econômicas!MailchimpDescubra a poderosa integração entre Mailchimp e LiveAgent, permitindo gerenciar assinaturas e contatos diretamente da interface de tickets. Com 3,5 milhões de usuários e 4 bilhões de emails enviados mensalmente, o Mailchimp é essencial para otimizar seu marketing por e-mail. Experimente a integração gratuitamente e veja como melhorar a comunicação com seus clientes.IP VoiceIntegre IP Voice ao LiveAgent gratuitamente e melhore a experiência do cliente com serviços VoIP acessíveis e de alta qualidade.

Starting A Podcast Checklist - LiveAgent

Specify the message that will be sent after ShipStation receives a new order. LiveAgent action configurationThat’s it. The last step is to test the trigger and see if it works. Successful integration testNow you can try it out. Go to your ShipStation account and create a new order in the orders section.A new orderCheck your LiveAgent ticketing system inbox. You can see a message from ShipStation informing you about a new order made. A ticket from ShipStationFeel free to create more integrations for other purposes and make your online stores more efficient. Frequently Asked QuestionsWhat is ShipStation?ShipStation is a shipment solution for online stores. It helps you create shipping labels, communicates tracking information to your customers, provides automation, wireless printing, and a lot more.What are the benefits of using ShipStation with LiveAgent?The benefits include: order and shipment management from LiveAgent, saves time for your customer service and improved productivity. Related Articles WooCommerceDiscover the power of WooCommerce integration with LiveAgent, transforming your WordPress site into a dynamic online store. Manage orders, customers, and billing efficiently, while enhancing customer support. Enjoy seamless native and Zapier integrations for a comprehensive e-commerce experience. Visit now to streamline your online store management!X-CartIntegrate X-Cart with LiveAgent for seamless real-time customer support on your eCommerce store. Enhance customer interaction with a live chat button, boosting sales and service efficiency. Start your free trial today and experience the benefits!CoreCommercePlace a live chat button on your CoreCommerce store and provide great customer support. Create your e-commerce store with CoreCommerce.IntegrationsDiscover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides.. LiveAgent for Android, free and safe download. LiveAgent latest version: LiveAgent: Full Customer Support in Your Hand. LiveAgent is a multi-channel h

Are there any country restrictions for LiveAgent?

Panel notifications to enhance visibility and aesthetics. The new design is both functional and pleasing to the eye, making sure that important information is highlighted without obstructing your workflow.Summing up!That wraps up our December updates. We’d like to extend our deepest gratitude for your invaluable feedback and suggestions, which are integral to the ongoing improvement of LiveAgent. Looking forward, we’ll delve deeper into the ‘Closed’ ticket status, discuss the finalized SLA refactoring, and reveal other developments that are still under wraps.As always, thank you for being here with us on this journey. Wishing you a productive end to the year with LiveAgent’s latest features. Stay tuned for more updates! Penelope is a seasoned copywriter and content specialist at LiveAgent, where she has spent over two years crafting insightful content on topics such as customer service, AI, and affiliate marketing. With a background in business and psychology, she translates complex ideas into easily digestible content.During her time at LiveAgent, Penelope has worked closely with customer service experts to produce engaging content that balances being both informative and practical. Drawing on extensive experience working with people, she strives to make useful and comprehensive content.When Penelope's not experimenting with endless word combinations, she's spilling herself over canvases and plants More articles by Penelope Myszka Related Articles LiveAgent monthly updates: November editionDiscover the latest LiveAgent updates in the November edition! Enhance your workflow with new shortcuts for Windows, Linux, and Mac, enjoy revamped ticket controls, and experience an improved search function. Exciting future developments