Cisco jabber for windows

Author: u | 2025-04-24

Cisco Jabber. Cisco Jabber for Android. Cisco Jabber for iPhone and iPad. Cisco Jabber for Mac. Cisco Jabber for Windows. Cisco Jabber Softphone for VDI - Windows (formerly Cisco Virtualization Experience Media Edition for Windows) Cisco Jabber Guest. Cisco Jabber Software Development Kit. Cisco Jabber for Tablet. Cisco Headset Series. Cisco Cisco Jabber. Cisco Jabber for Android. Cisco Jabber for iPhone and iPad. Cisco Jabber for Mac. Cisco Jabber for Windows. Cisco Jabber Softphone for VDI - Windows (formerly Cisco Virtualization Experience Media Edition for Windows) Cisco Jabber Guest. Cisco Jabber Software Development Kit. Cisco Jabber for Tablet. Cisco Headset Series. Cisco

Cisco Jabber for Mac - Cisco Jabber for Windows and

Cisco Jabber Cisco Headset 320 Series The Cisco Headset 320 Series can connect to Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 320 Series. Table 1. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 320 Series 320 Series firmware 1-1-0001-9 or later Table 2. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber for Linux VDI Jabber version 14.0.3 Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 3. Cisco Headset 320 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone No Adjust microphone gain No Adjust equalizer No Reset settings No Headset upgrades No The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 4. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later No Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No Cisco Headset 520 Series The Cisco Headset 520 Series can connect to the Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 520 Series. Table 5. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 520 Series Headset Firmware 1.5(1) or later Table 6. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for

Cisco Jabber for Mac - Cisco Jabber for Windows and Mac:

Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.0 or later Jabber version 12.6MR or later USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 11. Cisco Headset 530 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone Yes Adjust microphone gain Yes Adjust equalizer Yes Reset settings Yes Headset upgrades Yes* *—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI. The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 12. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 560 Series The Cisco Headset 560 Series can connect to the Cisco Jabber through the USB cable. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 560 Series. Table 13. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 560 Series Headset Firmware 1.5(1) or later Table 14. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.5 or later

Cisco Jabber for Mac - Cisco Jabber for Windows and Mac

The client cannot resolve contacts in your directory. As a result, users do not get presence and cannot send or receive instant messages. Search Jabber IDs Cisco Jabber uses the Jabber ID to search for contact information in the directory. There are a few options to optimize searching in the directory: Search base—By default the client starts a search at the root of a directory tree. You can use search bases to specify a different search start or to restrict searches to specific groups. For example, a subset of your users have instant messaging capabilities only. Include those users in an OU and then specify that as a search base. Base Filter—Specify a directory subkey name only to retrieve objects other than user objects when you query the directory. Predictive Search Filter—You can define multiple, comma-separated values to filter search queries. The default value is ANR(Ambiguous name resolution.) For more information on these options, see the chapter on directory integration in the Parameters Reference Guide for Cisco Jabber. Local Contact Sources Cisco Jabber has the ability to access and search local contact sources. These local contact sources include the following: Local contacts stored in Microsoft Outlook are accessed by Cisco Jabber for Windows. Local contacts stored in IBM Notes are accessed by Cisco Jabber for Windows (from release 11.1). Local address book contacts are accessed by Cisco Jabber for Mac, Cisco Jabber for Android and Cisco Jabber for iPhone and iPad. Custom Contact Sources Cisco Jabber for all clients provides users with the ability to import custom contacts into their client. Contact Caching Cisco Jabber creates a local cache. Among other things, the cache stores the user's contact list. When a user searches for somebody in their contact list, Jabber searches the local cache for a match before starting a. Cisco Jabber. Cisco Jabber for Android. Cisco Jabber for iPhone and iPad. Cisco Jabber for Mac. Cisco Jabber for Windows. Cisco Jabber Softphone for VDI - Windows (formerly Cisco Virtualization Experience Media Edition for Windows) Cisco Jabber Guest. Cisco Jabber Software Development Kit. Cisco Jabber for Tablet. Cisco Headset Series. Cisco

Cisco Jabber for Android - Cisco Jabber for Android and Cisco Jabber

Jabber version 12.7MR USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 15. Cisco Headset 560 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone Yes Adjust microphone gain Yes Adjust equalizer Yes Reset settings Yes Headset upgrades Yes The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 16. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 720 Series The Cisco Headset 720 Series can connect to Cisco Jabber through USB or with Bluetooth. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 720 Series. Table 17. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 720 Series Cisco Headset 720 Series firmware version 1-10-0-93 or later Cisco Headset USB HD Adapter USB HD Adapter firmware version 1-3-28 or later Table 18. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.9 Jabber version 14.1 or later USB USB HD Adapter Bluetooth Cisco Jabber Mobile Jabber version 12.9 Jabber version 14.1 or

Cisco Jabber for Android and Cisco Jabber for iPhone

Windows and Mac Jabber version 12.0 or later Jabber version 12.6MR or later USB 3.5 mm Cisco Jabber Mobile N/A N/A 3.5 mm Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB 3.5 mm Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB 3.5 mm Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB 3.5 mm The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 7. Cisco Headset 520 Series Features Feature 3.5 mm USB Answer and end calls No Yes Hold/resume calls No Yes Mute/unmute calls No Yes Volume control No Yes Adjust sidetone No Yes Adjust microphone gain No Yes Adjust equalizer No Yes Reset settings No Yes Headset upgrades No Yes* *—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI. The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 8. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 530 Series The Cisco Headset 530 Series can connect to the Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 530 Series. Table 9. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 530 Series Headset Firmware 1.5(1) or later Table 10. Cisco Jabber Model Minimum Firmware

Cisco Jabber for Android - Cisco Jabber for Android

Troubleshooting Cisco Jabber Diagnostic Tool Windows and Mac The Cisco Jabber Diagnostics tool provides configuration and diagnostic information for the following services: Service Discovery Webex Cisco Unified Communications Manager Summary Cisco Unified Communications Manager Configuration Voicemail Certificate Validation Active Directory DNS Records To access the tool, users must bring the hub, call, or chat window into focus and select Ctrl + Shift + D. Users can update the data by selecting Reload . Users can also save the information to an html file by selecting Save. The tool is available by default. To disable this tool: For Jabber for Windows set the DIAGNOSTICSTOOLENABLED installation parameter to FALSE. For Jabber for Mac include the DiagnosticsToolEnabled parameter in the configuration URL with the value set to FALSE. For more information about these parameters, see On-Premises Deployment for Cisco Jabber, or Cloud and Hybrid Deployments for Cisco Jabber, depending on your deployment. Android, iPhone, and iPad If users are unable to sign into Cisco Jabber or your Cisco Jabber IM and Phone services aren’t connected, they can use the Diagnose Error option to check what’s causing the issue. Users can tap Diagnose Error option either from the Sign In page or from the warning notification they get when connecting to Cisco Jabber services. Cisco Jabber then verifies: If there are any network issues If Cisco Jabber servers are reachable If Cisco Jabber can reconnect If any of these checks fail, Cisco Jabber displays an error report with the possible solution. If the issue persists, they can send a problem report. Contact Resolution Tool Applies to Cisco Jabber for Windows. The Contact Resolution tool provides information for the available directory sources and a search tool to display contact search results. To access the Contact Resolution tool, users must bring the hub, call, or chat window into focus and select Ctrl + Shift + C. The tool is available by default and can be disabled by setting the ContactsDiagnosticsToolEnabled installation parameter to FALSE. The tool provides the following search options: Predictive—The search takes the entered string and displays the matching records. This is the same search that is used when a user searches for a contact in the client. Equivalence—This search type includes further options to resolve the search string: URI or JID Phone number SIP URI Email The search will return the records matching the specified values. For more information about the ContactsDiagnosticsToolEnabled installation parameter, see On-Premises Deployment for Cisco Jabber, or Cloud and Hybrid Deployments for Cisco Jabber, depending on your deployment.. Cisco Jabber. Cisco Jabber for Android. Cisco Jabber for iPhone and iPad. Cisco Jabber for Mac. Cisco Jabber for Windows. Cisco Jabber Softphone for VDI - Windows (formerly Cisco Virtualization Experience Media Edition for Windows) Cisco Jabber Guest. Cisco Jabber Software Development Kit. Cisco Jabber for Tablet. Cisco Headset Series. Cisco Cisco Jabber. Cisco Jabber for Android. Cisco Jabber for iPhone and iPad. Cisco Jabber for Mac. Cisco Jabber for Windows. Cisco Jabber Softphone for VDI - Windows (formerly Cisco Virtualization Experience Media Edition for Windows) Cisco Jabber Guest. Cisco Jabber Software Development Kit. Cisco Jabber for Tablet. Cisco Headset Series. Cisco