Envy printer 4520

@Kev92 If the printer has always printed on this particular paper in the past,If your settings (Media type, Source, Paper Size, Duplex, etc) are all adjusted correctly,If you have not cleaned the printer in a while,ConsiderKnown Solutions, presented in the order to be completed: Black or Color Ink Not Printing, Other Print Quality IssuesIdeas only..Paper can "act funny" when it is too dry, too damp, stored incorrectly, curled, or becomes otherwise unsuitable.Reference and Resources – Places to find (more) help and learn about your PrinterPrinter Homepage – “Things that are your printer”Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, moreHP ENVY 4520 All-in-One Printer seriesThank you for participating in the HP Community Forum.We are a world community of HP enthusiasts dedicated to supporting HP technology.Click Thumbs Up on a post to say Thank You!Answered? Click post "Accept as Solution" to help others find it.

--> Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. ‎10-31-2023 08:21 AM HP Recommended Mark as New Bookmark Subscribe Permalink Print Flag Post Product: HP ENVY 4520 All-in-One Printer HP 4520 stopped printing in color. So I added a new color cartridge but still no color even when I select Color on the print menu. Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation. English Open Menu † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

@BevSpra@BevSpra wrote:Just purchased the Envy 4520 and it prints okay but I can't scan. The message I get is there is no computer associated with it. I have the CD and that's not helping. I downloaded the various options for help, didn't get any. I'm ready to pack it up and send it back.I have not heard of this particular error; you may have to dig at this a bit to find the solution.PreparationThe printer software does support Vista; the CD (that came with the printer?) may not have the latest software. Please download drivers and software from your Printer's Driver PageReminder: Please install and configure the Full Feature Software before you consider updating the Firmware.Try / ConsiderAssuming you have downloaded, installed, and configured the Full Feature Software (printer program), ensure "Scan to computer" is enabled in the printer software.Scan to Computer – EnableVideo: Enable "Scan to Computer" on your HP PrinterPrinter Assistant (shortcut icon on Desktop named for printer) > Tab Print, Scan, & Fax > Manage Scan to Computer > EnableMore Help:Videos courtesy of @greenturtle: Scan to Computer How to use "Scan to Computer" properlyFrom the How-to document list:How to Scan from the Computer (Windows)Scanning From the Control Panel (Email, JPEG, PDF)Click the Thumbs Up to say Thanks!Click Post that answers your question "Accept as Solution" to help others find it.

Hi @Genesis1971, Welcome to HP Forums, this is a great place to get support, find answers and tips.Thank you for posting your query, I'll be more than glad to help you.I understand that you are facing issues with your HP ENVY 4520 All-in-One Printer wherein you get a message that drivers are not available.Let's go through a few steps that may help to fix this issue. Step 1: Uninstall the Drivers:Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)Also, please follow the steps provided below to completely remove the printer software from printer properties.Steps to remove printer driver files from Print Server Properties: Open the Print Server Properties dialog window by doing one of the following: Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list. Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK. From the Start menu or the Start screen: Open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab. Select the printer driver you wish to uninstall. Click the Remove button. Select "Remove driver and driver package" and click OK.Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers If the issue persists, then you may contact HP phone support for further assistance at the link: www.hp.com/contacthp You have a good day ahead. Rainbow23 - HP Support.