Helpdesk

Ngày đăng: 18/07/2022 | No Comments Ngày cập nhật: 03/02/2023 Đối với những người chuyên ngành trong ngành công nghệ thông tin, IT Helpdesk là một thuật ngữ khá quen thuộc và dễ hiểu, tuy nhiên với những người ngoài ngành, công việc của IT helpdesk còn khá mới mẻ, vậy IT helpdesk được định nghĩa như thế nào và những vấn đề mọi người thường hiểu lầm trong IT help desk là gì? Hãy cùng Glints tìm hiểu qua bài viết dưới đây.IT Helpdesk là gì?Giải thích về helpdesk và nhân viên IT helpdeskIT HelpDesk và IT Support có giống nhau không? Công việc của IT helpdesk làm gì? Cần những kỹ năng, tố chất gì để trở thành IT HelpDesk?Kinh nghiệm, bằng cấp Kỹ năng giao tiếp, làm việc nhóm Dịch vụ khách hàng Kỹ năng giải quyết vấn đề Khả năng làm việc dưới áp lực Kiên nhẫn, tỉ mỉ Mức lương và cơ hội làm việcMức lươngCơ hội phát triểnĐịnh kiến về nghề Helpdesk IT Kết luậnIT Helpdesk là gì?Giải thích về helpdesk và nhân viên IT helpdeskTrước hết, hãy cùng tìm hiểu Helpdesk là gì. Helpdesk là bộ phận hỗ trợ chăm sóc khách hàng, giúp kết nối giữa người dùng và các bộ phận khác nhau, chuyển những thắc mắc từ người sử dụng đến các bộ phận để xử lý và giải quyết. Sau đó, helpdesk sẽ truyền tải lại cho khách hàng những thông tin đã được giải đáp.IT helpdesk là một bộ phận thuộc phòng IT, sẽ tiếp nhận và chịu trách nhiệm trả lời các thắc mắc, câu hỏi kỹ thuật của người dùng. IT helpdesk sẽ hỗ trợ, tư vấn các phần mềm kỹ thuật, dịch vụ công nghệ và xử lý các vấn đề liên quan đến công nghệ, máy tính. Các câu hỏi và câu trả lời thường được chuyển qua e-mail, điện thoại, trang web hoặc trò chuyện trực tuyến.IT HelpDesk và IT Support có giống nhau không? Mặc dù IT Helpdesk và IT Support có tên gọi khác nhau nhưng khối lượng và yêu cầu công việc đều giống nhau. Tên gọi của mỗi vị trí sẽ phụ thuộc vào quy mô và văn hoá của từng công ty. Bài viết này không chỉ dành riêng cho công việc IT Helpdesk mà còn bao quát luôn những công việc và vai trò của IT Support.It helpdesk và IT support có vai trò khá giống nhau.Công việc của IT helpdesk làm gì? Công việc của IT helpdesk ở mỗi tổ chức sẽ có những quy trình và công việc khác nhau. Mức độ công việc của IT helpdesk nhiều hay ít còn tùy thuộc vào sản phẩm hoặc dịch vụ cũng như là quy mô phát triển của công ty. Tuy nhiên, bất kì công ty nào cũng sẽ yêu cầu những công việc cơ bản của IT helpdesk. Cùng điểm qua những việc làm cơ bản cụ thể của một helpdesk dưới đây:Giải quyết các

A regular helpdesk software records customers’ complaints as support tickets, assigns them to support executives and closes the tickets once the issues are resolved. An open source helpdesk software does all that with a little twist: its source code is available publicly. You can install and modify this source code as you need. So, is an open source helpdesk valuable software for support teams? The answer is yes and no. ‘Yes’ because it is available free of cost and provides lots of customization opportunities. ‘No’ because an open source helpdesk software is challenging to set up if you don’t have sound technical expertise. Does that sound confusing? We are here to fix things for you. This guide will shortlist the best open-source helpdesk solutions for customer support leaders and assist in determining whether an open source helpdesk ticketing software is needed. Let’s get started. Table of ContentsWhat is open source helpdesk? Why is open source helpdesk software important? 5 Best open source helpdesk software 1. Tidio: For small and medium-sized e-commerce businesses handling up to 2000 conversations per month2. Budibase: For support teams of all sizes with no minimum user limit3. osTicket: For small teams looking for a custom helpdesk software4. FreeScout: For small teams who cannot afford a costly helpdesk software5. Hesk: For small and medium-sized support teams who prioritize ease of useIs an open source helpdesk system worth investment? Exhaustive set-up process and complex user interface 1:1 support is not available Sometimes ‘free forever’ is simply an eyewash.

Shlomi Lavi / Oct 31, 2024We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This article includes contributions from OpenAI's ChatGPT. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free . Bottom Line: Which is Better - Vision Helpdesk or PrettyMay Call Center?PrettyMay Call Center is more expensive to implement (TCO) than Vision Helpdesk, and Vision Helpdesk is rated higher (82/100) than PrettyMay Call Center (80/100). Vision Helpdesk offers users more features (12) than PrettyMay Call Center (0). There is a clear winner in this case and it is Vision Helpdesk!Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:Vision Helpdesk Vs. PrettyMayVision Helpdesk: Vision Helpdesk is a software company based in Wichita, Kansas, established in 2007. The company specializes in developing help desk software solutions for businesses of all sizes. Their suite of software includes Vision Helpdesk, Satellite Desk, and Service Desk, which are designed to streamline customer support operations.Vision Helpdesk has ...PrettyMay: PrettyMayCity and State: Shenzhen, ChinaYear Established: 2008List of Software Developed: PrettyMay Call Center for Skype, PrettyMay Call Recorder for SkypeMarket Reputation: PrettyMay is known for providing innovative call center solutions for Skype users, enabling businesses to enhance their customer service and communication capabilities...Who is more expensive? Vision Helpdesk or PrettyMay Call Center for Skype?The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vision Helpdesk and PrettyMay Call Center for Skype.Vision Helpdesk price starts at $12 per agent/month , On a scale between 1 to 10 Vision Helpdesk is rated 2, which is much lower than the average cost of Help Desk software. PrettyMay Call Center for Skype price starts at $29.95 per license , When comparing PrettyMay Call Center for Skype to its competitors, the software is rated 4 - lower than the average Help Desk software cost. Bottom line: PrettyMay Call Center for Skype is more expensive than Vision Helpdesk.Which software includes more/better features?We've compared Vision Helpdesk Vs. PrettyMay Call Center based on some of the most important and required Help Desk features.Vision Helpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting. PrettyMay Call Center for Skype: We are still working to collect the list of features for PrettyMay Call Center for Skype.Target customer sizeThe software is most suitable for small and medium businesses that are looking

Free Software Downloads \ Business \ Helpdesk & Remote PC \ iKode Helpdesk XiKode Helpdesk X is a free and easy to use help desk software and email management software that will help you to ensure unmatched customer support and assistance for your clients. With iKode Helpdesk x you can set up a web based support ticket system easily for your website to deliver excellent customer service. Share|Keywords: helpdesk script, help desk software, helpdesk software, customer service software, email management software, customer support software, support ticket systemClick to enlargeiKode Helpdesk X 3.2Author:iKode Software Technology Co., Ltd. Other programs by iKode Software Technology Co., Ltd.Downloads:387Size:2909KCost:$39.99 USUsers Rating: Reviews (0) Write reviewFeedback:Report broken download Report spyware [?]License:Shareware [?]Operating Systems: Release Status:update (2012-01-07)Recent Changes:Not EstablishedSupported Languages:English, Chinese, ChineseSimplifiedAdditional Requirements:Not EstablishedRelated programs in Business - Helpdesk & Remote PCSkyFex Remote DesktopSkyFex - free web based remote desktop service. Works through proxies and NAT.ITPro ToolKitManage Active Directory users and computers.sitehelpdeskSuitable for any Internal services, IT service Management or Customer supportLive ChatStart live chat support task by using a live chat tool like eAssistance ProLive Chat Support ToolProvide live chat support by using eAssistance Pro live chat toolDEKSI Network InventoryProvides a complete software and hardware inventory of all your computers.MailCOPA Email ClientMulti User and Multiple Machine Email ClientTemplates for the Hotel HelpdeskEmploy Outlook as Helpdesk for customer mails to Hotels/Inns.LBE Desktop HelpdeskEasy to use helpdesk software - sensibly priced to suit all business sizesTemplates for the Fashion HelpdeskTry Outlook as powerful Helpdesk for customer e-mails to Fashion companies.New Releases(Current Category)Most Popular Software(Current Category)ReplyButler: Outlook boilerplate textsKnowledgeBase DeluxeInternet Organizer DeluxeCustomer Support Organizer ProMobile Witch Remote ControlCommitCRMThinfinity Remote Desktop WorkstationNsasoft Network Software InventoryManageEngine Desktop CentralSupportPortalReplyButler: Outlook boilerplate texts (1412 dl.)KnowledgeBase Deluxe (1261 dl.)Mobile Witch Remote Control (1198 dl.)Internet Organizer Deluxe (1144 dl.)AccessAble Help Desk Pro Edition (1069 dl.)ManageEngine Desktop Central (939 dl.)CommitCRM (910 dl.)Customer Support Organizer Pro (805 dl.)Nsasoft Network Software Inventory (803 dl.)Been There Done That (679 dl.)

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency.With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking, and reporting.------------ Customer Reviews ------------ ★★★★ "Mojo Helpdesk has allowed us to get far more people outside of IT involved. Many tickets cross-organizational boundaries as they are multi-step so Mojo Helpdesk has helped solve that problem."~ Mike H. Director, Campus Technology Services, Austin Community College★★★★ “By centralizing our help desks on campus with Mojo Helpdesk, our satisfaction rate increased to 99%.”~ Sheila P. Systems Analyst, Georgia Southern University★★★★ "We needed to reduce complexity and find a solution that was sized and priced right for our business. Mojo checked all the boxes."~ Todd A. General Manager of Technology, Sona Dermatology & MedSpa★★★★ "A lot of organizations our size use enterprise products that are far more expensive, and we have tried a few, but now our staff have used Mojo, they don’t want to go back to anything else. You have created an absolute gem."~ Nick Elder CIO, Southern Institute of Technology, New Zealand------------ Google Workspace Marketplace Reviews ------------ ★★★★ “A few months back we started looking for an easy-to-use and cost-effective solution to our glaring helpdesk ticket tracking needs. We landed on Mojo Helpdesk and have never looked back. Even before the recent addition of Google Apps integration it was very "Googley"; something we valued as a Google Apps shop.If you're looking for a help desk solution I would recommend Mojo Helpdesk highly.”~ Derron Simon, A User of Mojo Helpdesk★★★★ “An amazing set of features for a free hosted help desk solution. We use it everyday and have never seen a single bit of downtime, and that's with the free subscription!”~ A User of Mojo Helpdesk★★★★ “We have been using Mojo Helpdesk