Irth utilisphere
Author: h | 2025-04-24
irth GIS Permissions (Client side): A batch file for your local administrator to run if recommended by Irth Customer Support UtiliSphere Desktop: The software version of UtiliSphere for all Irth Utilisphere Forums. A vibrant community for UtiliSphere users! Dive into the heart of engaging discussions, shared experiences, and valuable insights. Join the
Utilisphere Feedback : Irth UtiliSphere Support
We’re not forced into a template. When we brought that up as a challenge, they were fully capable and happy to help.”Every one call center in North America connects to UtiliSphere. The platform has flexible reporting, a complete damage prevention suite of solutions and offerings, and unparalleled insight into risk.ResultsUtiliSphere gives Energy Transfer detailed data of all the tickets they process, allowing them to increase visibility across their entire workflow and stay ahead of potential damage.For example, a past-due ticket report alerts Energy Transfer of potential risks. Energy Transfer’s management team can review the past due ticket report and intervene.This oversight provides proof of progression when Energy Transfer goes through an audit. At every single audit Energy Transfer is asked: How are you showing growth? What are you doing to make your system better? UtiliSphere’s reporting and data helps Energy Transfer determine what’s past due and understand why it’s happening, who is involved and more. With this insight, Energy Transfer can drill down to who it is, where it is and what it is.The data UtiliSphere collects allows Energy Transfer to run reports on excavators, equipment and regions or call centers, look at what’s going on and ultimately help the company determine where they should focus damage prevention efforts.“UtiliSphere is a stellar house to capture stellar data for damage prevention efforts,” said Carriere. “We trust the data that it captures.”Additionally, UtiliSphere can be configured with specific responses for each state’s one call requirements. The detailed data Irth captures for Energy Transfer provides the facts for each ticket: who did the locate, when was it done and more. This creates a chain of accountability and cuts back on finger-pointing. This information supports compliance, identifies risk, prioritizes focus and improves damage prevention efforts.Whenever the Energy Transfer team determines an enhancement, whether it’s auto-translations, configurable risk definitions or even something minor such as alphabetical sorting, they communicate that to the Irth Solutions team. This collaboration results in more efficient processes and enhanced functionality for UtiliSphere for Energy Transfer and all Irth Solutions customers."When I need support, I really need it and I need it now. Irth is always responsive to our ideas. I would stand up their response team against anyone.”Molly Carriere, Sr. Manager, Damage Prevention/One CallUtiliSphere Benefits for Energy TransferUtiliSphere captures essential data that informs Energy Transfer’s damage prevention efforts, ensures accountability and compliance, and supports auditing.Since UtiliSphere connects to all one
Irth Utilisphere KB : Irth Support
3 min read Irth : Feb 11, 2025 How Irth-Energy Transfer Collaboration Created Better Processes for Damage Prevention Strong collaboration and responsiveness produced more efficient processes making UtiliSphere™ an even better tool for Energy Transfer and the damage prevention industry.ProblemWith an extensive infrastructure and roughly 800,000 tickets processed annually, Energy Transfer required a robust 811 ticket management system. Before Irth Solutions, Energy Transfer used a ticket management system created by a sole proprietor. When he retired, so did his system.Energy Transfer has 1,160 in-house locators who help protect its critical network infrastructure. Those locators needed access to reliable data when out in the field. The Energy Transfer damage prevention team also required reporting capability on damage prevention efforts such as past-due tickets, the number of tickets closed per locator and productivity reports to stay ahead of the curve on damage prevention.Since Energy Transfer operates across most of the United States, they also must meet the requirements of multiple one call centers. An 811 ticket management system that was efficient, effective and could accommodate the varied and always-changing requirements of different one call centers would help Energy Transfer’s damage prevention professionals save time, identify potential issues and reduce risk and damage.Above all, an 811 ticket management system provider responsive to their requests was paramount. For example, Energy Transfer needed UtiliSphere to auto-generate replies for Spanish-speaking excavators and a configurable smart ticket process.Solution“Irth Solutions is the shelf that Energy Transfer puts its damage prevention data on – a reliable and robust platform that allows us to better track 811 tickets and improve damage prevention efforts,” said Molly Carriere, Sr. Manager, Damage Prevention/One Call.Irth’s development team is responsive to Energy Transfer’s ideas and needs. “If you come up with an idea and share it with Irth, the development team can help you make that happen,” said Carriere.Energy Transfer works with many Spanish-speaking excavators. As a result, its damage prevention team wanted UtiliSphere to auto-translate excavator responses to Spanish in real-time rather than have canned responses pre-translated.Irth's development team made this enhancement happen for Energy Transfer and now this functionality is available to all customers.“This idea was something that Irth really appreciated and took hold of. They quickly got that working for us,” said Carriere. “They were just as responsive to our needs for the smart ticket process. Irth Solutions’ smart ticket process allows us to determine risk definitions appropriate to our specific needs.Utilisphere Release Notes Febru : Irth UtiliSphere
. irth GIS Permissions (Client side): A batch file for your local administrator to run if recommended by Irth Customer Support UtiliSphere Desktop: The software version of UtiliSphere for allUtilisphere Release Notes: Septem : Irth UtiliSphere
For the Utilisphere, these are the new features, improvements, and bug fixes. Unless otherwise communicated, they will be included in our next production release scheduled for September 17 (releases 2024.12). To submit your ideas and vote on others, visit our UtiliSphere Feedback Forum.NewCreate Packaging ModulesAdministrators can now create and modify modules:Choose Add-On featuresRemove features from modules if no users are assigned to themDelete package (if user is not tied to the company)ImprovementsResponse ConfirmationThe system now has a toggle that administrators can use to require users to confirm that they want to save their response to the ticket, when responding to itSmart Score Calculations Based on Map Layer Attribute DataA smart score’s "If" criteria can now accept map layer attribute data. For example, if a map layer attribute is above or below the smart score “If” criterion, the smart score will trigger the specified action. This feature has many applications, including the Insights AI Ticket Clearing Model.FixesPercentage CompletePercentage Complete Calculation now calculates on items when using Patrol Plans and Patrol DashboardsPercentage Complete Threshold UpdatePatrol Plans are now marked complete when each pipeline segment exceeds its threshold 1 VotesUtilisphere Release Notes Janu : Irth UtiliSphere
irth UtiliSphere on the App Store
irth UtiliSphere on the App Store
. irth GIS Permissions (Client side): A batch file for your local administrator to run if recommended by Irth Customer Support UtiliSphere Desktop: The software version of UtiliSphere for all
Utilisphere Release Notes Janu : Irth UtiliSphere Support
irth UtiliSphere - Apps on Google Play
. irth GIS Permissions (Client side): A batch file for your local administrator to run if recommended by Irth Customer Support UtiliSphere Desktop: The software version of UtiliSphere for allIntegration Configuration : Irth UtiliSphere Support
Comments
We’re not forced into a template. When we brought that up as a challenge, they were fully capable and happy to help.”Every one call center in North America connects to UtiliSphere. The platform has flexible reporting, a complete damage prevention suite of solutions and offerings, and unparalleled insight into risk.ResultsUtiliSphere gives Energy Transfer detailed data of all the tickets they process, allowing them to increase visibility across their entire workflow and stay ahead of potential damage.For example, a past-due ticket report alerts Energy Transfer of potential risks. Energy Transfer’s management team can review the past due ticket report and intervene.This oversight provides proof of progression when Energy Transfer goes through an audit. At every single audit Energy Transfer is asked: How are you showing growth? What are you doing to make your system better? UtiliSphere’s reporting and data helps Energy Transfer determine what’s past due and understand why it’s happening, who is involved and more. With this insight, Energy Transfer can drill down to who it is, where it is and what it is.The data UtiliSphere collects allows Energy Transfer to run reports on excavators, equipment and regions or call centers, look at what’s going on and ultimately help the company determine where they should focus damage prevention efforts.“UtiliSphere is a stellar house to capture stellar data for damage prevention efforts,” said Carriere. “We trust the data that it captures.”Additionally, UtiliSphere can be configured with specific responses for each state’s one call requirements. The detailed data Irth captures for Energy Transfer provides the facts for each ticket: who did the locate, when was it done and more. This creates a chain of accountability and cuts back on finger-pointing. This information supports compliance, identifies risk, prioritizes focus and improves damage prevention efforts.Whenever the Energy Transfer team determines an enhancement, whether it’s auto-translations, configurable risk definitions or even something minor such as alphabetical sorting, they communicate that to the Irth Solutions team. This collaboration results in more efficient processes and enhanced functionality for UtiliSphere for Energy Transfer and all Irth Solutions customers."When I need support, I really need it and I need it now. Irth is always responsive to our ideas. I would stand up their response team against anyone.”Molly Carriere, Sr. Manager, Damage Prevention/One CallUtiliSphere Benefits for Energy TransferUtiliSphere captures essential data that informs Energy Transfer’s damage prevention efforts, ensures accountability and compliance, and supports auditing.Since UtiliSphere connects to all one
2025-04-113 min read Irth : Feb 11, 2025 How Irth-Energy Transfer Collaboration Created Better Processes for Damage Prevention Strong collaboration and responsiveness produced more efficient processes making UtiliSphere™ an even better tool for Energy Transfer and the damage prevention industry.ProblemWith an extensive infrastructure and roughly 800,000 tickets processed annually, Energy Transfer required a robust 811 ticket management system. Before Irth Solutions, Energy Transfer used a ticket management system created by a sole proprietor. When he retired, so did his system.Energy Transfer has 1,160 in-house locators who help protect its critical network infrastructure. Those locators needed access to reliable data when out in the field. The Energy Transfer damage prevention team also required reporting capability on damage prevention efforts such as past-due tickets, the number of tickets closed per locator and productivity reports to stay ahead of the curve on damage prevention.Since Energy Transfer operates across most of the United States, they also must meet the requirements of multiple one call centers. An 811 ticket management system that was efficient, effective and could accommodate the varied and always-changing requirements of different one call centers would help Energy Transfer’s damage prevention professionals save time, identify potential issues and reduce risk and damage.Above all, an 811 ticket management system provider responsive to their requests was paramount. For example, Energy Transfer needed UtiliSphere to auto-generate replies for Spanish-speaking excavators and a configurable smart ticket process.Solution“Irth Solutions is the shelf that Energy Transfer puts its damage prevention data on – a reliable and robust platform that allows us to better track 811 tickets and improve damage prevention efforts,” said Molly Carriere, Sr. Manager, Damage Prevention/One Call.Irth’s development team is responsive to Energy Transfer’s ideas and needs. “If you come up with an idea and share it with Irth, the development team can help you make that happen,” said Carriere.Energy Transfer works with many Spanish-speaking excavators. As a result, its damage prevention team wanted UtiliSphere to auto-translate excavator responses to Spanish in real-time rather than have canned responses pre-translated.Irth's development team made this enhancement happen for Energy Transfer and now this functionality is available to all customers.“This idea was something that Irth really appreciated and took hold of. They quickly got that working for us,” said Carriere. “They were just as responsive to our needs for the smart ticket process. Irth Solutions’ smart ticket process allows us to determine risk definitions appropriate to our specific needs.
2025-04-13For the Utilisphere, these are the new features, improvements, and bug fixes. Unless otherwise communicated, they will be included in our next production release scheduled for September 17 (releases 2024.12). To submit your ideas and vote on others, visit our UtiliSphere Feedback Forum.NewCreate Packaging ModulesAdministrators can now create and modify modules:Choose Add-On featuresRemove features from modules if no users are assigned to themDelete package (if user is not tied to the company)ImprovementsResponse ConfirmationThe system now has a toggle that administrators can use to require users to confirm that they want to save their response to the ticket, when responding to itSmart Score Calculations Based on Map Layer Attribute DataA smart score’s "If" criteria can now accept map layer attribute data. For example, if a map layer attribute is above or below the smart score “If” criterion, the smart score will trigger the specified action. This feature has many applications, including the Insights AI Ticket Clearing Model.FixesPercentage CompletePercentage Complete Calculation now calculates on items when using Patrol Plans and Patrol DashboardsPercentage Complete Threshold UpdatePatrol Plans are now marked complete when each pipeline segment exceeds its threshold 1 Votes
2025-04-21