Jabber for windows

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Jabber; Jabber Extensible Communications Platform (XCP) Jabber for Android; Jabber for iPad; Jabber for iPhone; Jabber for iPhone and iPad; Jabber for Mac; Jabber for Windows; Jabber Cisco Jabber. Jabber for Windows 12.8.1. Jabber for Windows 12.6.2. Jabber for Mac 12.8.1. Jabber VDI Agent 12.8.1. Jabber VDI Client .8.1. Jabber VDI Client .8.1.

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Discover the GC servers. If it doesn't discover the GC servers, Jabber then send DNS queries to the LDAP domain to discover the LDAP servers. When there is a GC available, the client does the following: Gets the DNS domain from the workstation and looks up the SRV record for the GC. Retrieves the address of the GC from the SRV record. Connects to the GC with the signed-in user's credentials. Discovery Using the Global Catalog Domain Jabber attempts to discover GC servers with a DNS SRV query. First, Jabber gets the GC domain: If available, Jabber uses the DNSFORESTNAME environment variable as the GC domain. If DNSFORESTNAME is not available, Jabber checks the following for the GC domain: On Windows, Jabber calls the Windows DsGetDcName API to get DnsForestName. On non-Windows platforms, Jabber reads LdapDNSForestDomain from jabber-config.xml. After Jabber gets the GC domain, it sends a DNS SRV query to get the GC server address: On Windows, Jabber checks if SiteName is available through Windows DsGetSiteName API: If SiteName exists, Jabber sends out the DNS SRV query, _gc._tcp.SiteName._sites.GCDomain, to get the GC server address. If SiteName doesn't exist or no SRV record is returned for _gc._tcp.SiteName._sites.GCDomain, Jabber sends out the DNS SRV query, _gc._tcp.GCDomain, to get the GC server address. On a non-Windows platform, Jabber sends out the DNS SRV query, _gc._tcp.GCDomain, to get the GC server address. Discovery Using the LDAP Domain If Jabber cannot discover a GC server, it then attempts to discover the LDAP domain: If available, Jabber uses the USERDNSDOMAIN environment variable as the LDAP domain. If USERDNSDOMAIN is not available, Jabber reads LdapUserDomain from jabber-config.xml. If LdapUserDomain is not available, Jabber uses the email domain with which the user signed in as the LDAP domain. After Jabber gets the LDAP Domain, it sends a

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Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.0 or later Jabber version 12.6MR or later USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 11. Cisco Headset 530 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone Yes Adjust microphone gain Yes Adjust equalizer Yes Reset settings Yes Headset upgrades Yes* *—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI. The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 12. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 560 Series The Cisco Headset 560 Series can connect to the Cisco Jabber through the USB cable. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 560 Series. Table 13. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 560 Series Headset Firmware 1.5(1) or later Table 14. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.5 or later

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Refer to SAML SSO Setup with Kerberos Authentication Configuration Example in order to configure the client machine for Automatic Login (Jabber for Windows only) After SSO is enabled on CUCM and IMP, by default all Jabber users sign in with SSO. Administrators can change this on a per user basis so that certain users do not use SSO and instead sign in with their Jabber usernames and passwords. In order to disable SSO for a Jabber user, set the value of the SSO_Enabled parameter to FALSE. If you have configured Jabber not to ask users for their email addresses, their first sign in to Jabber might be non-SSO. In some deployments, the ServicesDomainSsoEmailPrompt parameter must be set to ON. This ensures that Jabber has the information required to perform a first-time SSO sign in. If users signed in to Jabber previously, this prompt is not needed because the required information is available. Verify When Jabber for Windows is started, it should automatically log in without prompting for any credentials or inputs. For other Jabber clients, you will be prompted for credentials only once. Troubleshoot If you encounter an issue, collect a Jabber Problem report and contact Cisco Technical Assistance Center (TAC).. Jabber; Jabber Extensible Communications Platform (XCP) Jabber for Android; Jabber for iPad; Jabber for iPhone; Jabber for iPhone and iPad; Jabber for Mac; Jabber for Windows; Jabber Cisco Jabber. Jabber for Windows 12.8.1. Jabber for Windows 12.6.2. Jabber for Mac 12.8.1. Jabber VDI Agent 12.8.1. Jabber VDI Client .8.1. Jabber VDI Client .8.1.

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Cisco Jabber Cisco Headset 320 Series The Cisco Headset 320 Series can connect to Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 320 Series. Table 1. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 320 Series 320 Series firmware 1-1-0001-9 or later Table 2. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 14.0.3 Jabber version 14.1 or later USB Cisco Jabber for Linux VDI Jabber version 14.0.3 Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 3. Cisco Headset 320 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone No Adjust microphone gain No Adjust equalizer No Reset settings No Headset upgrades No The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 4. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later No Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No Cisco Headset 520 Series The Cisco Headset 520 Series can connect to the Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 520 Series. Table 5. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 520 Series Headset Firmware 1.5(1) or later Table 6. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for

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Jabber version 12.7MR USB Cisco Jabber Mobile N/A N/A N/A Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 15. Cisco Headset 560 Series Features Feature USB Answer and end calls Yes Hold/resume calls Yes Mute/unmute calls Yes Volume control Yes Adjust sidetone Yes Adjust microphone gain Yes Adjust equalizer Yes Reset settings Yes Headset upgrades Yes The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 16. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 720 Series The Cisco Headset 720 Series can connect to Cisco Jabber through USB or with Bluetooth. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 720 Series. Table 17. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 720 Series Cisco Headset 720 Series firmware version 1-10-0-93 or later Cisco Headset USB HD Adapter USB HD Adapter firmware version 1-3-28 or later Table 18. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.9 Jabber version 14.1 or later USB USB HD Adapter Bluetooth Cisco Jabber Mobile Jabber version 12.9 Jabber version 14.1 or

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Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Headset Metrics N/A N/A N/A *—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Bang & Olufsen Cisco 950 The Bang & Olufsen Cisco 950 doesn't officially support the Cisco Jabber. Bang & Olufsen Cisco 980 The Bang & Olufsen Cisco 980 can connect to Cisco Jabber through USB or with Bluetooth. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the B&O Cisco 980. Table 25. Minimum Headset Firmware Headset Model Minimum Firmware Bang & Olufsen Cisco 980 B&O Cisco 980 firmware version 3.1.66 or later Cisco Headset USB HD Adapter USB HD Adapter firmware version 1-3-20 Table 26. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter Bluetooth Cisco Jabber Mobile Jabber version 14.1 Jabber version 14.1 Bluetooth Cisco Jabber for Windows 32-bit VDI Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter Bluetooth Cisco Jabber for Windows 64-bit VDI Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter Bluetooth Cisco Jabber for Linux VDI Jabber version 14.1 Jabber version 14.1 USB USB HD Adapter The following table lists the available headset features on Cisco Jabber. Table 27. B&O Cisco 980 Features Feature USB USB HD Adapter Bluetooth Answer calls Yes Yes Yes* Hold/resume calls No No No Mute/unmute calls Yes Yes Yes* Volume control Yes Yes Yes* Adjust sidetone No No No Adjust microphone gain No No No Adjust equalizer No No No Adjust Active Noise Cancellation No No No Reset settings No No No Headset upgrades No No No USB HD Adapter upgrades N/A Yes N/A *—Headset controls aren't available

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Windows and Mac Jabber version 12.0 or later Jabber version 12.6MR or later USB 3.5 mm Cisco Jabber Mobile N/A N/A 3.5 mm Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB 3.5 mm Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 12.7MR or later USB 3.5 mm Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB 3.5 mm The following table lists the available headset features on Cisco Jabber for Windows and Mac. Table 7. Cisco Headset 520 Series Features Feature 3.5 mm USB Answer and end calls No Yes Hold/resume calls No Yes Mute/unmute calls No Yes Volume control No Yes Adjust sidetone No Yes Adjust microphone gain No Yes Adjust equalizer No Yes Reset settings No Yes Headset upgrades No Yes* *—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI. The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 8. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Yes Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Log Collection Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Inventory Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Yes Headset Metrics N/A No *—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information. Cisco Headset 530 Series The Cisco Headset 530 Series can connect to the Cisco Jabber through the USB connector. The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 530 Series. Table 9. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 530 Series Headset Firmware 1.5(1) or later Table 10. Cisco Jabber Model Minimum Firmware. Jabber; Jabber Extensible Communications Platform (XCP) Jabber for Android; Jabber for iPad; Jabber for iPhone; Jabber for iPhone and iPad; Jabber for Mac; Jabber for Windows; Jabber Cisco Jabber. Jabber for Windows 12.8.1. Jabber for Windows 12.6.2. Jabber for Mac 12.8.1. Jabber VDI Agent 12.8.1. Jabber VDI Client .8.1. Jabber VDI Client .8.1.

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The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 730. Table 21. Minimum Headset Firmware Headset Model Minimum Firmware Cisco Headset 730 Cisco Headset 730 firmware version 1-5-0-164 or later Cisco Headset USB HD Adapter USB HD Adapter firmware version 1-1-59 Table 22. Cisco Jabber Model Minimum Firmware Recommended Firmware Connection Cisco Jabber for Windows and Mac Jabber version 12.9 Jabber version 14.0 or later USB USB HD Adapter Bluetooth Cisco Jabber Mobile Jabber version 12.9 Jabber version 14.0 or later Bluetooth Cisco Jabber for Windows 32-bit VDI Jabber version 12.7MR or later Jabber version 14.0 or later USB USB HD Adapter Bluetooth Cisco Jabber for Windows 64-bit VDI Jabber version 12.7MR or later Jabber version 14.0 or later USB USB HD Adapter Bluetooth Cisco Jabber for Linux VDI Jabber version 14.0 or later Jabber version 14.0 or later USB USB HD Adapter The following table lists the available headset features on Cisco Jabber. Table 23. Cisco Headset 730 Features Feature USB USB HD Adapter Bluetooth Answer and end calls Yes Yes Yes* Hold/resume calls Yes Yes Yes* Mute/unmute calls Yes Yes Yes* Volume control Yes Yes Yes* Presence LED Light sync Yes No Yes* Adjust sidetone Yes No No Adjust microphone gain No No No Adjust equalizer No No No Adjust Active Noise Cancellation Yes No No Reset settings Yes No No Headset upgrades Yes No No USB HD Adapter upgrades N/A Yes N/A *—Cisco Headset 730 call controls aren't available through Bluetooth on Jabber for Linux VDI. The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac. Table 24. Cisco Unified Communications Manager Headset Serviceability Features Feature Minimum Firmware Recommended Firmware Availability Remote Firmware Upgrade Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later* Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Remote Configuration Unified CM 12.5(1)SU1 or later Unified CM 11.5(1)SU7 or later Unified CM 12.5(1)SU3 or later Unified CM 11.5(1)SU9 or later USB USB HD Adapter Log Collection

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Troubleshooting Cisco Jabber Diagnostic Tool Windows and Mac The Cisco Jabber Diagnostics tool provides configuration and diagnostic information for the following services: Service Discovery Webex Cisco Unified Communications Manager Summary Cisco Unified Communications Manager Configuration Voicemail Certificate Validation Active Directory DNS Records To access the tool, users must bring the hub, call, or chat window into focus and select Ctrl + Shift + D. Users can update the data by selecting Reload . Users can also save the information to an html file by selecting Save. The tool is available by default. To disable this tool: For Jabber for Windows set the DIAGNOSTICSTOOLENABLED installation parameter to FALSE. For Jabber for Mac include the DiagnosticsToolEnabled parameter in the configuration URL with the value set to FALSE. For more information about these parameters, see On-Premises Deployment for Cisco Jabber, or Cloud and Hybrid Deployments for Cisco Jabber, depending on your deployment. Android, iPhone, and iPad If users are unable to sign into Cisco Jabber or your Cisco Jabber IM and Phone services aren’t connected, they can use the Diagnose Error option to check what’s causing the issue. Users can tap Diagnose Error option either from the Sign In page or from the warning notification they get when connecting to Cisco Jabber services. Cisco Jabber then verifies: If there are any network issues If Cisco Jabber servers are reachable If Cisco Jabber can reconnect If any of these checks fail, Cisco Jabber displays an error report with the possible solution. If the issue persists, they can send a problem report. Contact Resolution Tool Applies to Cisco Jabber for Windows. The Contact Resolution tool provides information for the available directory sources and a search tool to display contact search results. To access the Contact Resolution tool, users must bring the hub, call, or chat window into focus and select Ctrl + Shift + C. The tool is available by default and can be disabled by setting the ContactsDiagnosticsToolEnabled installation parameter to FALSE. The tool provides the following search options: Predictive—The search takes the entered string and displays the matching records. This is the same search that is used when a user searches for a contact in the client. Equivalence—This search type includes further options to resolve the search string: URI or JID Phone number SIP URI Email The search will return the records matching the specified values. For more information about the ContactsDiagnosticsToolEnabled installation parameter, see On-Premises Deployment for Cisco Jabber, or Cloud and Hybrid Deployments for Cisco Jabber, depending on your deployment.. Jabber; Jabber Extensible Communications Platform (XCP) Jabber for Android; Jabber for iPad; Jabber for iPhone; Jabber for iPhone and iPad; Jabber for Mac; Jabber for Windows; Jabber

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The client cannot resolve contacts in your directory. As a result, users do not get presence and cannot send or receive instant messages. Search Jabber IDs Cisco Jabber uses the Jabber ID to search for contact information in the directory. There are a few options to optimize searching in the directory: Search base—By default the client starts a search at the root of a directory tree. You can use search bases to specify a different search start or to restrict searches to specific groups. For example, a subset of your users have instant messaging capabilities only. Include those users in an OU and then specify that as a search base. Base Filter—Specify a directory subkey name only to retrieve objects other than user objects when you query the directory. Predictive Search Filter—You can define multiple, comma-separated values to filter search queries. The default value is ANR(Ambiguous name resolution.) For more information on these options, see the chapter on directory integration in the Parameters Reference Guide for Cisco Jabber. Local Contact Sources Cisco Jabber has the ability to access and search local contact sources. These local contact sources include the following: Local contacts stored in Microsoft Outlook are accessed by Cisco Jabber for Windows. Local contacts stored in IBM Notes are accessed by Cisco Jabber for Windows (from release 11.1). Local address book contacts are accessed by Cisco Jabber for Mac, Cisco Jabber for Android and Cisco Jabber for iPhone and iPad. Custom Contact Sources Cisco Jabber for all clients provides users with the ability to import custom contacts into their client. Contact Caching Cisco Jabber creates a local cache. Among other things, the cache stores the user's contact list. When a user searches for somebody in their contact list, Jabber searches the local cache for a match before starting a