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Symantec Endpoint Protection on Windows Server 2012 RafeeqNov 14, 2013 08:54 AM Post the SIS_inst.log please. ℬrίαηNov 14, 2013 09:05 AM Have you tried cleanwipe? Migration UserNov 14, 2013 09:06 AMMigration UserNov 14, 2013 09:21 AM I will try it right away! Migration UserNov 14, 2013 09:49 AM Hi, Thanks for your reply. Unfortunately, Windows is already upgraded Migration UserNov 14, 2013 10:00 AM Oops. Attached is the correct file. 1. Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 08:49 AM Hi,I have recently upgraded my server from Windows Server 2008R2 to Windows Server 2012.I had an existing installation of SEP 12.1.RU2 running on this server.However, after upgrading to Windows Server 2012 i was getting error messages inside SEP that the Firewall was malfunctioning.Therefore i completely uninstalled SEP, rebooted the server and tried to install SEP 12.1.RU3.Unfortunately, during installation, when it looks like is 'finishing' the installation, it's rolling back everything.Does anyone know what can cause this issue and how i will be able to sort this out?Thanks in advance. 2. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 08:50 AM Is it 2012 R2? If so, 12.1.4 is the only version to support itOtherwise, you can post SEP_INST.log fileWhat logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation? Article:TECH164067 | Created: 2011-07-06 | Updated: 2013-06-25 | Article URL 3. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 08:54 AM Post the SIS_inst.log please. 4. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:02 AM _Brian, just 2012. Not R2.Attached you can find the SEP_INST logfile (had to attach is as .txt since .log isn't supported) 5. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:05 AM Have you tried cleanwipe? 6. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:06 AM 7. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:13 AM I would start with cleanwipe so it can completely remove everything and try the install again 8. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:21 AM I will try it right away! 9. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:38 AM Hello,Symantec Endpoint Protection must be completely uninstalled before upgrading the operating system. This applies to all versions of SEP. Upgrading the operating system with SEP still installed is currently unsupported due to potential issues which may arise during the upgrade.After the operating system is migrated, SEP 12.1 may be reinstalled.Check this Article:Should Symantec Endpoint Protection be uninstalled from the computer before upgrading Microsoft Windows to a newer version of Windows? that helps!! 10. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:48 AM _Brian, i have done the following:-> Downloaded 12.1_RU4_CleanWipe-> Ran CleanWipe-> Automatic reboot by CleanWipe-> CleanWipe continued-> Tried installing SEP 12.1.RU3Unfortunately it rolled back again.Attached symantec endpoint protection. symantec endpoint protection, symantec endpoint protection download, symantec endpoint protection manager, symantec endpoint protection removal tool, symantec endpoint protection price, symantec endpoint protection update, symantec endpoint protection 14, symantec endpoint protection uninstall password, symantec Updates for customers with current Basic Maintenance Support or Essential Support on November 5, 2017 for Symantec Network Access Control, Symantec Network Access Control Starter Edition, and Symantec Network Access Control Enforcer with 6100 Series Appliance. Host Integrity has already been integrated in Symantec Endpoint Protection.For more information, see:Version 14.01 refers to the client; version 14.1 refers to Symantec Endpoint Protection Manager. What is the difference between the Symantec Endpoint Protection 14.0.1 and 14.1 releases?Symantec Endpoint Protection 14.0.1 is the next release after version 14 MP2 and includes improvements for both the Symantec Endpoint Protection Manager and the Symantec Endpoint Protection clients. 14.0.1 also includes components to connect to and manage Symantec Endpoint Protection Manager from a new cloud portal that is part of the subsequent release, version 14.1. Version 14.1 releases about the same time as 14.0.1. Symantec Endpoint Protection 14.1 includes the cloud portal, a 14.0.1 Symantec Endpoint Protection Manager, and 14.0.1 clients. The functionality for Symantec Endpoint Protection Manager and the clients does not change, and the user interface for both components is still labeled as 14.0.1. You do not need to upgrade to a new 14.1 management server or new 14.1 clients. The 14.1 cloud portal lets you manage Symantec Endpoint Protection Manager clients and includes some additional functionality that Symantec Endpoint Protection Manager does not have. If you do not enroll in the cloud portal, you continue to manage your client computers entirely from Symantec Endpoint Protection Manager. To connect to the cloud portal, you enroll a 14.0.1 Symantec Endpoint Protection Manager domain in the 14.1 cloud portal. For an overview of the new cloud-based features available as of this release, see:For more information, see:Third-party component upgradesFor more information, see:If you run 14 MP1 (14.0.2332.0100), DO NOT upgrade to the 14 MP1 Refresh Build (14.0.2349.0100). Both versions are considered current. Upgrading from 14 MP1 to 14 MP1 Refresh Build (14.0.2349.0100) is NOT supported. The code change in 14 MP1 Refresh Build, which addresses the following issue, is slated for inclusion in a future release of version 14.Support for Red Hat Enterprise Linux (RHEL) 7.3.Third-party components updates, including PHP, Java, and Apache Tomcat.Corrected style and formatting issues within the Symantec Endpoint Protection Manager user interface.For more information, see:Improved protection:Virus definitions in the cloud (Intelligent Threat Cloud Service)Advanced Machine Learning (AML) on the endpoint for improved static detectionsOS hardening (Generic Exploit Mitigation)Emulator for packed malware Security patches for Windows clients that download using LiveUpdate Usability and scale:New user interfaceCustom replication scheduleSubnet mask for explicit Group Update ProvidersIn-product notificationsREST API referencesCross-platform support: Device control (Mac client)AutoUpgrade (Mac client)Symantec Endpoint Protection Manager: Support added for Windows Server 2016Windows client: Support added for Windows 10 Anniversary UpdateLinux client: Support addedComments
Symantec Endpoint Protection on Windows Server 2012 RafeeqNov 14, 2013 08:54 AM Post the SIS_inst.log please. ℬrίαηNov 14, 2013 09:05 AM Have you tried cleanwipe? Migration UserNov 14, 2013 09:06 AMMigration UserNov 14, 2013 09:21 AM I will try it right away! Migration UserNov 14, 2013 09:49 AM Hi, Thanks for your reply. Unfortunately, Windows is already upgraded Migration UserNov 14, 2013 10:00 AM Oops. Attached is the correct file. 1. Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 08:49 AM Hi,I have recently upgraded my server from Windows Server 2008R2 to Windows Server 2012.I had an existing installation of SEP 12.1.RU2 running on this server.However, after upgrading to Windows Server 2012 i was getting error messages inside SEP that the Firewall was malfunctioning.Therefore i completely uninstalled SEP, rebooted the server and tried to install SEP 12.1.RU3.Unfortunately, during installation, when it looks like is 'finishing' the installation, it's rolling back everything.Does anyone know what can cause this issue and how i will be able to sort this out?Thanks in advance. 2. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 08:50 AM Is it 2012 R2? If so, 12.1.4 is the only version to support itOtherwise, you can post SEP_INST.log fileWhat logs do I need to gather in order to troubleshoot a failed SEP 12.1 client installation? Article:TECH164067 | Created: 2011-07-06 | Updated: 2013-06-25 | Article URL 3. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 08:54 AM Post the SIS_inst.log please. 4. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:02 AM _Brian, just 2012. Not R2.Attached you can find the SEP_INST logfile (had to attach is as .txt since .log isn't supported) 5. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:05 AM Have you tried cleanwipe? 6. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:06 AM 7. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:13 AM I would start with cleanwipe so it can completely remove everything and try the install again 8. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:21 AM I will try it right away! 9. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:38 AM Hello,Symantec Endpoint Protection must be completely uninstalled before upgrading the operating system. This applies to all versions of SEP. Upgrading the operating system with SEP still installed is currently unsupported due to potential issues which may arise during the upgrade.After the operating system is migrated, SEP 12.1 may be reinstalled.Check this Article:Should Symantec Endpoint Protection be uninstalled from the computer before upgrading Microsoft Windows to a newer version of Windows? that helps!! 10. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:48 AM _Brian, i have done the following:-> Downloaded 12.1_RU4_CleanWipe-> Ran CleanWipe-> Automatic reboot by CleanWipe-> CleanWipe continued-> Tried installing SEP 12.1.RU3Unfortunately it rolled back again.Attached
2025-04-12Updates for customers with current Basic Maintenance Support or Essential Support on November 5, 2017 for Symantec Network Access Control, Symantec Network Access Control Starter Edition, and Symantec Network Access Control Enforcer with 6100 Series Appliance. Host Integrity has already been integrated in Symantec Endpoint Protection.For more information, see:Version 14.01 refers to the client; version 14.1 refers to Symantec Endpoint Protection Manager. What is the difference between the Symantec Endpoint Protection 14.0.1 and 14.1 releases?Symantec Endpoint Protection 14.0.1 is the next release after version 14 MP2 and includes improvements for both the Symantec Endpoint Protection Manager and the Symantec Endpoint Protection clients. 14.0.1 also includes components to connect to and manage Symantec Endpoint Protection Manager from a new cloud portal that is part of the subsequent release, version 14.1. Version 14.1 releases about the same time as 14.0.1. Symantec Endpoint Protection 14.1 includes the cloud portal, a 14.0.1 Symantec Endpoint Protection Manager, and 14.0.1 clients. The functionality for Symantec Endpoint Protection Manager and the clients does not change, and the user interface for both components is still labeled as 14.0.1. You do not need to upgrade to a new 14.1 management server or new 14.1 clients. The 14.1 cloud portal lets you manage Symantec Endpoint Protection Manager clients and includes some additional functionality that Symantec Endpoint Protection Manager does not have. If you do not enroll in the cloud portal, you continue to manage your client computers entirely from Symantec Endpoint Protection Manager. To connect to the cloud portal, you enroll a 14.0.1 Symantec Endpoint Protection Manager domain in the 14.1 cloud portal. For an overview of the new cloud-based features available as of this release, see:For more information, see:Third-party component upgradesFor more information, see:If you run 14 MP1 (14.0.2332.0100), DO NOT upgrade to the 14 MP1 Refresh Build (14.0.2349.0100). Both versions are considered current. Upgrading from 14 MP1 to 14 MP1 Refresh Build (14.0.2349.0100) is NOT supported. The code change in 14 MP1 Refresh Build, which addresses the following issue, is slated for inclusion in a future release of version 14.Support for Red Hat Enterprise Linux (RHEL) 7.3.Third-party components updates, including PHP, Java, and Apache Tomcat.Corrected style and formatting issues within the Symantec Endpoint Protection Manager user interface.For more information, see:Improved protection:Virus definitions in the cloud (Intelligent Threat Cloud Service)Advanced Machine Learning (AML) on the endpoint for improved static detectionsOS hardening (Generic Exploit Mitigation)Emulator for packed malware Security patches for Windows clients that download using LiveUpdate Usability and scale:New user interfaceCustom replication scheduleSubnet mask for explicit Group Update ProvidersIn-product notificationsREST API referencesCross-platform support: Device control (Mac client)AutoUpgrade (Mac client)Symantec Endpoint Protection Manager: Support added for Windows Server 2016Windows client: Support added for Windows 10 Anniversary UpdateLinux client: Support added
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2025-04-22Is the log file from the installation as well as the log file from the CleanWipe tool. 11. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:49 AM Hi,Thanks for your reply.Unfortunately, Windows is already upgraded 12. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 09:52 AM This is the SIS_inst.logSEP_INST.log should be located in %temp% directory 13. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 10:00 AM Oops. Attached is the correct file. 14. RE: Symantec Endpoint Protection on Windows Server 2012 Best Answer Posted Nov 14, 2013 10:37 AM Hello,this is the point of failure:2013-11-14T14:44:14.903Z ERROR I SIS openKeyImpl() failed in thal::RegistryDeleteKey() status: 0xC0000022 = {Access Denied} A process has requested access to an object, but has not been granted those access rights. 2013-11-14T14:44:14.903Z ERROR I SIS Error deleting registry key.2013-11-14T14:44:14.903Z ERROR I SIS Failed to delete the old key2013-11-14T14:44:14.919Z ERROR I SIS 2013-11-14T14:44:14.919Z ERROR I SIS Dumping action parameters from the script:2013-11-14T14:44:14.919Z ERROR I SIS Key=[HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\CurrentVersion]2013-11-14T14:44:14.919Z ERROR I SIS Target=[HKLM\Software\Wow6432Node\Symantec\Symantec Endpoint Protection\{E1A40A89-2B89-44FA-9E96-395B7D7F03AC}]2013-11-14T14:44:14.919Z ERROR I SIS Exists=[Overwrite]2013-11-14T14:44:14.919Z ERROR I SIS WOW64=[64]2013-11-14T14:44:14.919Z INFO I SIS ExecuteScript() - Successfully set failure event.2013-11-14T14:44:14.919Z INFO I SIS ExecuteScript() returning ACTION_FAILED_WITH_ROLLBACKTry to manually delete that registry key, likely a residual of the previous installation. 15. RE: Symantec Endpoint Protection on Windows Server 2012 Posted Nov 14, 2013 11:01 AM Thanks Beppe!I have removed the registry keys manually and re-installed SEP. Everything seems to be OK now!
2025-04-10Which operating systems are supported?Please see Compatibility between Symantec Endpoint Protection for Mac and versions of Mac OS X for specific Symantec Endpoint Protection version requirements. Note: You may see "System Extension Blocked" when installing SEP on macOS version 10.13, or newer -- this may be resolved by authorizing Symantec kernel extensions by using the macOS Security & Privacy system preference pane.To authorize the system extension for Symantec Endpoint Protection, during the setup of your Symantec Endpoint Protection client, in the Security & Privacy dialog box, on the General tab, at System software from application "Symantec Endpoint Protection" was blocked from loading, click Allow: What if I wish to perform a major upgrade to the macOS operating system with SEP installed?For minor updates to Mac OS X, such as 10.14.4 to 10.14.5, the Symantec Endpoint Protection client can remain in place.For a major update to Mac OS X on a client system (from OS X 10.13 to OS X 10.14, for example), upgrade the Symantec Endpoint Protection client to the version that is compatible with the newer operating system, and then upgrade the operating system. Otherwise, uninstall the Symantec Endpoint Protection client and cleanly reinstall the compatible version after upgrade to avoid possible corruption to logs and other Symantec Endpoint Protection components. What about Mac OS X Server?Although Symantec does not officially support Mac OS X Server, there are only minor differences between Mac OS X and Mac OS X Server; Symantec Endpoint Protection for Mac will function and scan for threats as expected. For guidance on best practices, please see Recommendations for installing Symantec Endpoint Protection for Macintosh on Mac OS X Server.How do I install SEP for Mac?Installing the Symantec Endpoint Protection client for Mac covers both managed and unmanaged installations. Push deployment from the Symantec Endpoint Protection Manager (using the Client Deployment Wizard) is supported as of Symantec Endpoint Protection 12.1.5.I already have a Symantec antivirus/security product on my Mac. Do I have to uninstall it first before installing SEP for Mac?Endpoint Protection client for Mac versions earlier than 12.1.4 must be uninstalled before you upgrade to version 14. You do not need to uninstall later versions first. See Supported upgrade paths to Symantec Endpoint Protection.What about upgrading SEP for Mac to a newer version? Can I use Upgrade Groups with Package (auto-upgrade)?Auto-Upgrade is supported as of 14, but cannot be used to upgrade from 12.1. You must export a client package for the new version then install or deploy as you would a new installation; it is not possible to use the Upgrade Groups with Package wizard (auto-upgrade) to migrate Macintosh clients up to a later client version. However, you can usually install the new version
2025-04-20