Symantec virus protection

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Detection of DLL as Heuristic Virus after Recent Symantec Update Hello,I’m encountering an issue where Symantec Endpoint Protection is detecting one of the DLL files used in my application as a heuristic virus. Let us say the file name is "abc.dll". This detection has started with the update released on 13th September 2024 - Live Update ID: 20240913.061 - of the Symantec Endpoint Protection. Before receiving this update (20240913.061) there was no issue with respect to the same DLL file. I have attached the screenshot of the quarantine logs. Currently we have the Symantec Endpoint Protection v14.3.7393.4000 installed in our systems. The details of the issue are as follows:The DLL file has been in use without issue prior to the update 20240913.061 received on 13th September 2024.The issue is only observed on Windows 10 22H2 systems. It does not occur on Windows 10 21H2 or Windows 11 with same version of Symantec Endpoint Protection.After adding a digital signature to the DLL, the issue is no longer observed on affected systems.Could you provide any insight as to why this detection might be occurring. Is there a way to prevent this from happening in the future?Any assistance or guidance on resolving this would be greatly appreciated.NOTE: I have also observed that a DLL related to Symantec has also been detected as Heuristic Virus. You can find it in the attached screenshot.Regards,Pannag

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--> Fix corrupt definitions on Endpoint Protection clients calendar_todayUpdated On: Products Endpoint Protection Issue/Introduction You have received a warning that Symantec Endpoint Protection clients have missing or corrupt definitions, from one of the following sources:Symantec Endpoint Protection (SEP)Symantec Endpoint Protection Manager (SEPM)SymDiagThese messages would appear in the form of: SymDiag shows the error "Some Symantec Endpoint Protection definition sets are corrupted"SEP clients show the error "Your Virus and Spyware definitions are missing or corrupted. This computer will not be protected against viruses and spyware until new definitions are downloaded."SEPM shows the error "Attention Required" which indicates that definitions are corrupted or that components are disabled.Connections to the LiveUpdate Servers have been tested as per Article ID: 15126 and determined to be normal. Environment Symantec Endpoint Protection 14.x Microsoft Windows Cause There is no single cause for corrupted virus definitions. Possible causes include:Other software interfering with our download and extraction processCaching proxies making changes to our definition update filesPower loss during the definition update processYou may also see this new message if new definitions have been downloaded but cannot be applied. Resolution For Endpoint Protection Manager (SEPM) Definitions: See article ID: 184206 for instructions on manually deleting the content. For Endpoint Protection (SEP) Client Definitions: Reboot the system, then download and apply an Intelligent Updater for your version of Symantec Endpoint Protection. The Intelligent Updater is designed to remove existing definitions and install a fresh set. If the issue persists, follow the manual steps found in article ID: 180682 to Manually clear the definitions in your client. If these steps fail, enable communication module logging and set to "debug" as per article ID: 171445. Once enabled, re-attempt to run LiveUpdate. Or, if managed, wait up to 2 heartbeat cycles. Once complete collect the resulting logs, preferably by collecting a full symdiag.